Sales Development Manager

OPOC.us•Worthington, OH

About The Position

OPOC.us is a strategic services provider focused on addressing the rapidly rising health benefits costs for small to medium sized employers (SMBs). The Company provides a suite of services primarily focused on health benefits, advocacy, and care navigation, driving meaningful savings for clients by reducing their benefit expenses and improving the care their employees receive. OPOC also offers HR & Payroll, Retirement Planning, and Wellness Offerings. Position Summary: We seek a dynamic, results-driven Sales Development Representative Manager to lead, coach, and inspire a high-performing team of sales development representatives (SDRs). This individual will ensure daily “top of funnel” targets are met or exceeded, continuously optimize call center operations, and foster a high-energy, motivated environment that delivers world-class customer engagement.

Requirements

Minimum 2 years’ experience managing a high performing Sales Development Representatives, Outbound Call Associates, or related.
Experience leading/executing B2B sales, lead generation, or customer retention campaigns is highly desired.
Proven track record of meeting and exceeding team sales targets.
Energetic and passionate about driving results and developing people.
Exceptional leadership, motivational, and interpersonal skills.
Strong knowledge of CRM systems, dialers, call analytics, and marketing best practices.
Excellent communication, coaching, and conflict resolution skills.

Nice To Haves

Bachelor’s degree preferred
Process-oriented with a focus on efficiency, quality, and consistency.
Tech-savvy and comfortable with data-driven decision-making.
Ability to thrive in a fast-paced, metrics-driven environment.

Responsibilities

Lead, manage, and mentor a team of 20-40 SDRs to meet performance goals and KPIs.
Conduct daily team briefings, motivational huddles, and one-on-one performance reviews.
Create a culture of accountability, enthusiasm, and continuous improvement.
Monitor real-time call activity and campaign progress using Salesforce (or other CRM tools) and dialer tools.
Analyze performance metrics, generate actionable insights, and implement strategies to optimize results.
Manage scheduling, call routing, and workload balancing for maximum efficiency.
Enhance and implement “best in class” onboarding training and continuous skill development programs.
Develop SDR resources/tools (e.g., call scripts, objection-handling techniques, and compliance guidelines) to disseminate best practices and promote regulatory compliance.
Conduct regular quality assurance reviews and coach team members to elevate performance.
Prepare and present daily, weekly, and monthly reports on performance, trends, and forecasts.
Use data to identify high and low performers and implement individualized action plans.
Partner with Talent Acquisition Team for recruiting, interviewing and retaining top talent