Sales Development Coordinator (6 month internship)

Intercom•Chicago, IL

5h•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Our Sales Development organization is a key driver of Intercom’s growth, acting as both a talent pipeline and a revenue engine. We identify and engage prospects globally, guiding them through the early stages of the sales process - and laying the foundation for future careers across our Go-to-Market teams. At Intercom, we’re customer-obsessed and driven to transform online customer service through a human + AI approach. We believe in balancing working hard with working smart - using data, strategy, and creativity to drive results and continuously improve. We’re looking for a Sales Development Coordinator to join our Enterprise Sales team. This is a hands-on, learning-focused role designed for someone looking to build strong foundations in sales development, customer engagement, and account research. You’ll play a key role in nurturing low-intent prospects, improving the quality of our account and contact data, and enabling Account Executives and Business Development Representatives to engage more effectively with high-potential prospects. This role is intended as a stepping stone into Sales. Successful candidates may progress into a full-time Sales Development Representative role based on performance, readiness, and business needs.You will receive coaching and enablement to prepare for progression into an SDR position.

Requirements

Currently pursuing a Bachelor's degree in Business, Sales, Technology, or a related field or early in your career with less than 2 years of professional experience
Comfortable engaging with prospects via email and phone
Excellent written and verbal communication skills
Comfortable using tools such as LinkedIn and Google Workspace
Proactive and self-motivated, with the ability to manage tasks independently with light guidance
Curious about technology, AI, sales, and customer experience
High attention to detail and strong follow-through
Motivated to build a long-term career in sales
Fluency in English and either French or German

Responsibilities

Follow up on inbound leads and engage with early-stage prospects, helping qualify interest and route opportunities appropriately
Conduct account and prospect research to support outbound efforts
Build organisation maps for key personas, including roles across Customer Support, Product, AI, and Digital Transformation
Prepare call briefs and account summaries to help AEs and BDRs engage effectively ahead of meetings