Sales/Customer Support Specialist

KNIPEX Tools LP•Buffalo Grove, IL

6d•$60,000 - $80,000•Onsite

About The Position

The Sales/Customer Support Specialist is a key support role for the Sales team. This role will report directly to the Director of Sales for Trade & Industrial Distribution and will be a resource for ongoing data management in Salesforce.com and overall sales support. This position is based in Buffalo Grove, Illinois.

Requirements

Bachelor’s Degree or equivalent experience.
3-5 years of successful experience in sales administration, operations, and/or support.
Highly proficient in Microsoft Office Excel and PowerPoint
Salesforce.com and SAP or other comparable ERP systems experience a strong plus.
Strong business acumen.
Excellent written and verbal communication skills.
Detail oriented with strong problem-solving skills.
Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email, and face to face contact.
Excellent organizational and time management skills.
Ability to work under deadline pressure.
Excellent follow up.
Positive, energetic attitude.
Dynamic friendly personality.
Strong interpersonal skills and ability to work well with teams.
Results oriented, self-motivated, and has the ability to meet all deadlines.
Customer oriented.
Sense of urgency mindset with an assertive “let’s get it done” attitude.
Continuous keyboard and screen usage for several hours a day.
Position requires periodic walking, stooping, bending, reaching, and ability to push, pull, and grasp required.
Some lifting may be required, up to 20 lbs. (utilizing safe lifting techniques, assisted lifting, and/or team lifts).
Continuous standing or sitting for several hours a day.
Regular, reliable and predictable onsite attendance necessary.

Responsibilities

Salesforce.com duties: Ongoing data management in Salesforce.com and SAP
Assist Sales Managers with account data integrity in both ERP and CRM systems.
Build and maintain customer contact lists/database resident within Salesforce.com.
Work closely with IT resources in Germany to update and maintain Salesforce.com, including fields, templates, and new account onboarding.
Employ CRM industry best practices for implementation, integration, onboarding, user adoption, and ongoing maintenance/optimization to bring value to sales and customer service teams and drive process improvement.
Serve as a Salesforce.com resource and subject matter expert for the organization.
New customer account creation entry and maintenance in SAP.
Sales support duties: Provide support for the Trade and Industrial channel regional and key account sales team for the US and Canada.
Assist with sales, commission, and rebate reporting and analysis.
Provide project support as needed.
Assist with presentation development and updates.
Assist with systems, reporting, and process training and onboarding for Sales and Customer Service roles.
Other duties as assigned