Sales & Customer Service Call Center Specialist - Remote

Victoria's Secret•Cleveland, OH

1d•$15 - $17•Remote

About The Position

We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns. Check out this Realistic Job Preview Video we have provided to get to know us a bit better The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays. Click here for details on the benefits related to this position.

Requirements

Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
Professional communication skills
Intermediate computer skills online and within the Microsoft Office suite (including Teams).
Ability to perform basic mathematical computations
Regular and reliable attendance is required
Must pass a background check
Desktop or Laptop computer with the most current version of Microsoft Windows or macOS
Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible
Hardwired Ethernet connection from router to computer Wi-Fi internet is not compatible
At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone
High speed Internet of 100+ Mbps or higher
Dedicated workspace free from distractions
Afternoon and evening shifts ending as late as Midnight Eastern Time
Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
Training schedule will vary from the accepted work schedule
The schedule that you accept at the time of the offer cannot be changed

Nice To Haves

Previous call center experience recommended

Responsibilities

Utilize sales skills to make multiple product recommendations with customers on every call.
Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
Achieve excellent customer satisfaction scores on every call.
Consistently enter accurate data into the company database.
Follow work schedule as assigned.

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