Sales & Customer Service Call Center Specialist - Remote
About The Position
We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns. Check out this Realistic Job Preview Video we have provided to get to know us a bit better The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays. Click here for details on the benefits related to this position. Your Impact Utilize sales skills to make multiple product recommendations with customers on every call. Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing. Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures. Achieve excellent customer satisfaction scores on every call. Consistently enter accurate data into the company database. Follow work schedule as assigned. Your Experience Ability to balance continuous incoming phone calls in a quiet, distraction-free environment Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information Professional communication skills Intermediate computer skills online and within the Microsoft Office suite (including Teams). Ability to perform basic mathematical computations Previous call center experience recommended Regular and reliable attendance is required Must pass a background check Technical Requirements Desktop or Laptop computer with the most current version of Microsoft Windows or macOS Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible Hardwired Ethernet connection from router to computer Wi-Fi internet is not compatible At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone High speed Internet of 100+ Mbps or higher Dedicated workspace free from distractions Schedules Afternoon and evening shifts ending as late as Midnight Eastern Time Must work at least one weekend day per week (Saturday or Sunday) along with required overtime Training schedule will vary from the accepted work schedule The schedule that you accept at the time of the offer cannot be changed An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Requirements
- Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
- Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
- Professional communication skills
- Intermediate computer skills online and within the Microsoft Office suite (including Teams).
- Ability to perform basic mathematical computations
- Regular and reliable attendance is required
- Must pass a background check
- Desktop or Laptop computer with the most current version of Microsoft Windows or macOS
- Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible
- Hardwired Ethernet connection from router to computer Wi-Fi internet is not compatible
- At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone
- High speed Internet of 100+ Mbps or higher
- Dedicated workspace free from distractions
- Afternoon and evening shifts ending as late as Midnight Eastern Time
- Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
- Training schedule will vary from the accepted work schedule
- The schedule that you accept at the time of the offer cannot be changed
Nice To Haves
- Previous call center experience recommended
Responsibilities
- Utilize sales skills to make multiple product recommendations with customers on every call.
- Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
- Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
- Achieve excellent customer satisfaction scores on every call.
- Consistently enter accurate data into the company database.
- Follow work schedule as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
