Sales Coordinator

French Lick Resort • Cleveland, OH

20d

About The Position

Sales Coordinators are vital to the success of our hotel, serving as the direct link between the front desk and the sales team. In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. At Concord, we believe in promotion from within—many of our Sales Coordinators grow into Sales Managers and even future Directors of Sales!

Requirements

• Prior hospitality or sales support experience preferred.
• Strong organizational skills with keen attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with digital sales systems or willingness to learn.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team-oriented mindset with a proactive and professional approach.
• 1 years: Sales Experience
• 2 years: Hotel Experience

Nice To Haves

• Hyatt experience a plus

Responsibilities

• Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers.
• Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings.
• Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams.
• Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details.
• Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals.
• Participate in meetings, conference calls, reporting, and training sessions as required.
• Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success.
• Take ownership of career development by pursuing training and growth opportunities.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees