Sales Coordinator

Lumbee River EMC • Pembroke, NC

41d

About The Position

The Sales Coordinator serves as the central point of coordination between Sales, Marketing, and Operations. This position plays a pivotal role in ensuring the effectiveness of the sales organization by implementing and managing the Salesforce CRM platform, overseeing day-to-day sales operations, and coordinating the activities of internal sales staff and Door-to-Door (D2D) contractor teams. The Sales Coordinator ensures seamless communication across departments, monitors lead flow and sales performance, and supports customer retention initiatives to maximize overall sales efficiency and customer satisfaction.

Requirements

• Bachelor's Degree bachelor’s degree in business administration, Communications, Marketing, or related field Required
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Excellent written and verbal communications skills
• Proficient in Microsoft Office Suite
• Proficient with Salesforce CRM (admin-level preferred)
• Proven organizational and analytical skills. Able to organize and prioritize multiple projects simultaneously
• Proven ability to collaborate across teams and drive operational alignment.

Nice To Haves

• 3-5 years' Experience in sales coordination, CRM management, or telecommunications sales support.
• Driver License

Responsibilities

• Leads the deployment and ongoing management of Salesforce CRM to ensure strong adoption and operational consistency across Sales, Marketing, and Customer Service.
• Develop CRM workflows, dashboards, and performance reporting that provide visibility into leads, customer interactions, and overall sales activity.
• Maintains CRM data accuracy and supports system users through training, troubleshooting, and process refinement.
• Oversees daily sales operations, ensuring lead management, follow-up, and activity levels remain aligned with organizational goals.
• Manages Door-to-Door contractor programs, serving as the primary liaison, validating data, and delivering performance and ROI reporting.
• Drives alignment and communication across Sales, Marketing, and Operations to support coordinated campaigns, operational handoffs, and internal reporting.
• Supports Customer Service by monitoring performance, driving retention and re-engagement initiatives, and providing training and messaging updates based on customer and churn insights.
• Serve as the point of contact between contractors and RIVR Tech internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees