Sales Coordinator

Continental•Winchester, VA

15d

About The Position

We’re looking for a motivated team member who is eager to grow, learn, and make an impact. This role is a great opportunity for someone ready to take the next step in their career and apply their existing skills in new ways. We value curiosity, adaptability, and a strong desire to continue developing professionally. If you’re passionate about learning and contributing to a collaborative environment, we’d love to hear from you. In this role, you will support customer inquiries, maintain accurate data, and collaborate efficiently with other corporate and manufacturing functions. Working closely together with the sales team to deliver an excellent customer experience to our internal and external customers.

Requirements

HS Diploma/GED
3+ years of Customer Service and or Sales Support experience
Knowledge with SAP, CRM, and MS Office (Excel, PowerPoint, Outlook, Teams)
Ability to work in a team and deal with conflicts
Ability to learn our industries, markets, products, and materials
We are seeking a customer-focused professional who demonstrates strong judgment, ownership, and problem-solving capabilities
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas now or in the future for this job posting.
No Relocation Provided for the role.

Nice To Haves

Bachelor’s degree
5 +years of customer service and or sales support
Experience with ERP SAP
Consistently seeks to understand customer needs and anticipates potential challenges before they escalate.

Responsibilities

Maintain accurate customer master data in ERP and CRM systems (including pricing, bonuses, shipping details, and invoice settings)
Monitor and update pricing, terms, conditions, sales agent details, and commission data
Assist the sales team with planning, forecasting, reporting, and preparation for customer visits
Prepare strategic and operational reports, including statistics and sales performance analysis
Manage rebates and commission processes in coordination with Accounting
Create credit and debit notes
Act as an interface between customers and internal functions (SCM, Accounting, Quality)
Validate non-standard orders for accuracy and compliance
Provide support for customer demand prioritization when capacity is limited
Support escalations related to missing payments and special payment processes
Support handling of quality complaints
Communicate with customers and prospects via phone and email
Record and maintain leads in Salesforce
Manage requests for samples, pre-series materials, and physical marketing material
Assist with the quotation process and prepare and send offers to customers
Ensure alignment of operational requirements with customers and internal stakeholders
Support contract preparation and review to ensure compliance with applicable regulations
Manage customer inquiries by obtaining relevant information or directing requests to appropriate stakeholders