Sales Coordinator

Shine of Carmel•Carmel, IN

37d•$45,000 - $60,000

About The Position

Shine is a rapidly growing, multi-location premium home services company. As we scale into new markets, execution quality matters more than ever. Our success depends on strong systems, clear communication, and people who take ownership of outcomes. We are building a high-performing team that values clarity, accountability, and getting things right the first time. Role Overview The Sales Coordinator is a critical support role responsible for protecting execution quality from the moment a job is sold to the moment it is scheduled and prepared for operations. This role sits at the intersection of sales, scheduling, operations, and customer communication. Your mission is simple and demanding: Make sure everything sold can be delivered correctly—on scope, on schedule, and without preventable surprises. This is not a sales or closing role. It is a proactive coordination and quality-control position for someone who thinks ahead, notices details others miss, and takes ownership from start to finish. High performers in this role will earn opportunities to grow into senior coordination, operations leadership, or revenue-support roles as Shine continues to expand. What You Own You are accountable for: Accuracy and completeness of estimates and job details Clean handoffs from sales to scheduling to operations Scheduling readiness based on capacity, job complexity, and routing Preventing preventable issues before they reach the field or customer Maintaining clean, reliable sales pipeline data If something falls through the cracks in these areas, this role is expected to catch it.

Requirements

Experience in coordination, administrative support, project coordination, or operations support
Exceptional attention to detail and follow-through
Strong organizational skills with the ability to manage multiple priorities
Comfort working within structured systems and defined processes
Clear, professional written and verbal communication skills
Experience using CRMs, scheduling tools, or internal systems
Self-directed worker who takes ownership without needing constant supervision

Nice To Haves

Thinks in outcomes, not just tasks
Proactively solves problems instead of reacting to them
Holds high personal standards for accuracy and clarity
Enjoys creating order and preventing issues
Wants to grow with a scaling company

Responsibilities

Review and prepare sales estimates to ensure accurate scope, pricing, and job notes
Flag and resolve unclear or incorrect information before jobs move forward
Coordinate job scheduling based on crew capacity, job size, complexity, and priorities
Proactively adjust schedules to avoid conflicts and downstream issues
Ensure operations teams receive complete job details before work begins
Confirm appointments and communicate next steps or changes with customers
Maintain clean, up-to-date pipeline tracking and opportunity statuses
Identify recurring breakdowns and propose process improvements as volume increases