Sales Coordinator

Corporate Office • Providence, RI

10d

About The Position

Handles all administrative duties required by the Sales and Marketing Divisions in order to provide superior services to our guests.

Requirements

• Must be able to work alone as well as work well with others.
• Must have Associate's Degree or equivalent.
• Must have good communication skills.
• Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel).
• Must have good organizational skills.

Nice To Haves

• Previous knowledge of Delphi, Opera and Synergy preferred.

Responsibilities

• Sell and detail wedding blocks (on Manager's behalf)
• Act as Convention Services contact for smaller group blocks (typically only individual call in, rooms only, no cancellation or attrition blocks to start)
• Turn over signed sales contracts and distribute them through the proper channels
• Run and distribute daily reports (such as Change Log & Daily Events) and weekly reports (such as 10 Day BEO Distribution, Cutoff Reports, & Resumes)
• Take phone inquiries regarding potential group business and all other calls to the sales office (if the manager does not pick up their line within 3 rings, you will answer on their behalf and either assist the guest or transfer them to the manager’s voicemail)
• General tasks for sales managers and the CS team including setting up amenities/amenity cards, creating and updating reservations in Opera, etc.
• Answering phone calls and emails from clients (ex. answering general hotel questions, rooming list requests, etc.)
• Create BEOs for in-house events (ex. ASC events like the bimonthly Koffee Klatch, or departmental OST meetings)
• Manage the third party reservations inbox (basically just checking the inbox daily and making any new reservations that come through)
• Coordinating with Housekeeping to get show rooms when sales managers have a site visit
• Attend meetings such as BEO or staff meeting (if you have groups with resumes or events), and the weekly cutoff report call
• Conduct site visits for wedding block clients who want to view guest rooms
• Assist MRC with rebates, commissions, end of month reporting, or pick up reports (on a backup basis)
• Build wedding room blocks if Group Coordinator is very busy
• Create Delphi.FDC reports or merge documents
• Make sales kits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees