Sales Coordinator

Carrier Enterprise•Richmond, VA

About The Position

This is a critical role in the support of the Sales & Management team as well as our customers. The general functions include answering incoming calls, responding to customer inquiries, supporting the sales & management team to meet and exceed objectives. This position works closely with the market Sales Team, Sales Managers, members of the Regional Leadership team and other regionally dispersed Sales Administrators/Coordinators.

Requirements

High School diploma or equivalent with a minimum of 3 years’ experience providing administrative support or Associates Degree with 2 years’ experience providing administrative support.
Work and/or experience in a distribution or sales environment are a plus.
Administrative support in a business-to-business environment is preferred

Nice To Haves

3 or more years’ experience providing administrative support in a sales environment
Strong customer service skills (internally & externally)
Strong organizational and detail orientation skills
Work well under pressure with frequent interruptions and shifting priorities
Ability to effectively analyze and interpret data.
Excellent verbal, written and interpersonal communication skills
Attention to detail with strong data entry skills
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures
Organization and follow-up skills – a demonstrated ability to make and meet deadlines
Ability to coordinate and prioritize tasks & deadlines
Ability to work at a consistent level independently or as part of a team with minimal supervision
Ability to anticipate the needs of the Sales Managers and/or Leadership team
Strong computer proficiency with Microsoft Office applications as well as the ability to learn internal systems and processes (i.e., corporate databases, internal websites, etc.)
Maintain confidentiality and project a professional business image.

Responsibilities

Daily Interaction with our customers in a friendly, courteous, efficient and professional manner.
Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
Communicating with customers through various channels included but not limited to phone, email and chat.
Researching, navigating and independently or collaboratively working with the right resource to locate answers in order to resolve customer complaints
Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources
Ability to processing orders, forms, applications and recommend product accessories.
Document record of customer interactions, transactions, comments and complaints using provided digital tools.
Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.