Inside Sales Representative

Aston Carter•Seattle, WA

1d•$29 - $29•Hybrid

About The Position

We are seeking a skilled Sales Coordinator for a hybrid role working Tuesday through Thursday, from 7:30 a.m. to 3:30 p.m. The position involves maintaining accurate account contact information, venue details, and program records in our customer management system. You will respond to customer inquiries and handle a variety of account requests, ensuring successful resolutions through efficient processes.

Requirements

Sales support
Inside sales
Administrative support
Microsoft Office proficiency
Outlook
KPI tracking
Inside sales support
SKU rationalizations
Customer service
Data entry
Microsoft Excel
2+ years of experience in a role with account management or customer service responsibilities
Ability to think on your feet
Detail-oriented
Strong organizational skills

Nice To Haves

Knowledge or experience in the coffee, beverage, or foodservice industry preferred

Responsibilities

Maintain accurate account contact information, venue details, and program records in the customer management system with attention to detail and consistency.
Respond to customer inquiries about SKU rationalizations, pricing changes, asset transfers, and ownership changes, ensuring successful resolutions.
Handle account requests including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims.
Collect information from internal and external customers to identify and implement creative solutions, resolving issues impacting customer relationships or timely and accurate delivery of products and services.
Participate in business planning with field leadership or CAMs to set business goals, identify customer support needs, and find opportunities to achieve sales targets.
Conduct proactive sales and support outreach calls by tier, driving results.
Develop and manage a personal sales strategy to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales.
Measure and report weekly sales and regional activities to ensure KPIs and sales goals are met.
Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis.
Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
Support monthly and annual sales goal quotas by managing qualified CRM opportunities to closure.
Actively participate in division sales team calls and make in-person annual regional visits or periodic business travel.
Serve as a liaison between the field, office, and support departments regarding policy changes, inventory updates, and unscheduled system or support interruptions.