Sales Coordinator (Full Time)

Terranea Resorts•Rancho Palos Verdes, CA

17h•Onsite

About The Position

The Sales Coordinator role is responsible for supporting the Sales Managers, Executive Meeting Managers, and Executive Managers in the sales department to ensure the sales of group business from a national market. Property responsibilities include all activities associated with the administrative support of the sales office, such as assisting National Sales Managers in site tour pre-planning, creating proposals, contracts, and client communications. The position also involves answering phones and qualifying business for proper distribution to the appropriate sales manager. The Sales Coordinator serves as a first point of contact for future potential business of Terranea Resort and is expected to represent the Resort professionally. This role requires a thorough understanding of direct sales, account deployment, and group room sales distribution channels. The individual must be able to multi-task, problem solve, manage administrative expectations, and be flexible and adaptable to differing situations, with excellent interpersonal skills being essential due to intense interaction.

Requirements

High school graduate or GED
Proficient in the use of computer systems
Proficient knowledge of various Microsoft office products
Thorough understanding of direct sales, account deployment, and the distribution channels related to group room sales.
Must be able to multi-task, problem solve, manage administrative expectations and be flexible and adaptable to differing situations.
Excellent inter-personal skills.
Must be able to lift, push, and pull a minimum of 25 lbs.
Must be able to stand/walk/sit 6-8 hours per day.
Hearing and visual ability to observe and detect signs of emergency situations.
Must be able to communicate verbally and in writing in English and prepare dynamic proposals.
Ability to access and accurately input information using a moderately complex computer system.

Nice To Haves

A working knowledge of Delphi, Cvent, and Knowland Group software is a plus.
College degree preferred
Industry certifications a plus

Responsibilities

The answering of the general sales line and the qualifying of inquiry phone calls for proper distribution to the correct sales manager for follow-up.
The creation of written correspondence to customers
Creating proposals to be sent by Sales Managers when requested.
Set-up site inspections with appropriate on-site communication, planning and follow through.
Maintain continuous communication with the National Sales Managers as it relates to accurate follow-up and closure of the business.
Serve as an active participant in all DH&R related sales programs including, but not limited to Synergy Sales, Affinity Team sales, and to serve as a positive advocate for sister properties within the portfolio.
Perform general office duties and assist other personnel, as required.
Assist National Sales Managers with expense reporting and compliance with travel policies.
Maintain a positive working relationship with departments interacting with convention groups.
Audit contracts for accuracy between the contract and Delphi property management system.
Stay up-to-date of industry trends and make recommendations of changes which would affect operations.
Maintain constant contact and excellent relationships with DH&R National Sales, Representation Firms and third-party contacts.
Familiar with legality of contractual agreements and actively participate in ongoing training opportunities.
Must be able to effectively deal with internal & external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger, collect factual information and resolve conflict.
Able to analyze resource reports through Delphi, Market Vision, Cvent, Knowland Group etc.
Must be able to support multiple Sales Managers in their efforts to close Group Business.
Hearing and visual ability to observe and detect signs of emergency situations.
Must be able to communicate verbally and in writing in English and prepare dynamic proposals.
Ability to access and accurately input information using a moderately complex computer system.
Provide hands on support during peak business times.
Identifies positive public relation opportunities emerging business markets
Motivates and actively contributes to a work environment in which associates are productive
Establish, measure, monitor, and evaluate processes and polices
Understands how to develop targeted account lists through the use of reader board services for solicitation of a defined market and customer profile.
Attends department and other property meetings as required.

Benefits

Competitive benefit package for full-time, regular team members
Group medical benefits
Dental benefits
Vision benefits
Life benefits
Disability benefits
Participation in a pre-tax flexible benefit plan for healthcare reimbursement
Participation in a pre-tax flexible benefit plan for dependent care reimbursement
Employee assistance program
Paid time off/sick time
Participation in a 401(k) plan with a company match