FLEX Sales & Catering Systems Program Manager (Support & Facilitation)

Marriott•Bethesda, MD

3h•Hybrid

About The Position

The Sales & Catering Systems Program Manager (Support & Facilitation) provides integrated Sales & Catering Systems program support, CI/TY data administration and facilitation services for hotels across all brands in the US, Canada and CALA. This role involves working both remotely and on-site as needed, and is deployed for temporary assignments of varying lengths to address hotel needs such as turnover, seasonal demand, system optimization, CI/TY implementations and special projects. The Manager executes hands-on program support and data administration work while also supporting and facilitating CI/TY training engagements, serving as a trusted partner to property leaders and above property stakeholders, balancing execution, facilitation, and consultative support.

Requirements

Proficient in front and back-office systems including CI/TY, One Yield, Property Management Systems, MARSHA, and GXP/Empower
Experience in training, facilitation, or instructional delivery
Ability to manage multiple assignments simultaneously in a fast‑paced, volume‑driven environment
High school diploma or GED; at least 3 years of experience in hotel operations and project management, or related professional area preferred OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience.
Multi-brand experience, including Luxury
Knowledge of the Operations Scorecard and Global Accountability Program
Strong written and verbal communication skills

Responsibilities

Execute CI/TY support and Data Administration projects within assigned scope, ensuring compliance with brand standards and legal obligations.
Perform CI/TY system builds and updates including menu builds, contract creation/updates, and Property Conversion Toolkit (PCT) activities in partnership with the Sales & Catering Systems (SC&S) team
Provide remote and on‑site system support to improve system utilization, associate productivity, and process compliance
Support CI/TY implementations, transitions, and special projects driven by volume or business need
Deliver clear assignment recaps and recommendations, identifying follow‑up actions, future support needs, or training opportunities
Support and facilitate CI/TY training engagements including customized workshops, market‑based training sessions, and system refreshes, commensurate with experience and readiness
Assist in maintaining and updating training content, job aids, manuals, and procedures
Review training objectives and expectations with property leadership prior to on‑site engagements
Serve as a knowledgeable CI/TY resource for property and above‑property stakeholders during assignments
Utilize, make recommendations and contribute to the CI/TY Resource Library, ensuring consistency, accuracy, and accessibility of templates, attachment resources and knowledge articles
Act as an advocate for the CI/TY program, positioning the team as a trusted partner for high‑impact system initiatives
Collaborate with hotel leaders, ownership groups, OSR peers, and above‑property partners to ensure successful delivery of program outcomes
Provide consultative input to help properties optimize CI/TY usage and align with standard processes
Execute support needs as directed by property leadership and program execution manager to improve system use, increase associate productivity, and ensure compliance with standard processes.
Ability to travel up to 25% of the time