Sales Associate - AutoNation CDJR Spring
About The Position
The e-Commerce Sales Associate at AutoNation interacts with hundreds of customers – online, over the phone, and in person – to guide their vehicle purchase in a no-haggle sales environment. Key responsibilities include responding to leads promptly, answering questions, providing information, and effectively transitioning customers from phone and internet contact to an in-store experience, all while delivering exceptional customer service. This role is crucial in redefining the car-buying experience, requiring driven, customer-focused professionals. Associates help customers select their ideal vehicle, negotiate terms to align payment options with lifestyles and budgets, and finalize sales. Post-purchase, they ensure customer satisfaction through follow-ups and facilitate transitions to the Service department for ongoing ownership support. AutoNation, one of the largest automotive retailers in the U.S. and a Fortune 150 company, offers innovative products, services, and solutions across its nationwide network of dealerships, including new and used vehicles, financing, parts, and maintenance. The company is undergoing a significant digital transformation and is committed to fostering a diverse, equitable, and inclusive workplace.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Drive to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Sales or customer service experience preferred
- Prior sales experience, retail preferred
Responsibilities
- Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment
- Respond to leads in a timely fashion
- Answer questions and provide information
- Help guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience
- Help our customers select their perfect vehicle
- Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal
- Provide an exceptional customer experience both before and after purchase
- Drive loyalty by following up to ensure customer satisfaction
- Help transition customers to the Service department to support their ownership experience
Benefits
- Competitive benefits
- Career paths into finance, management, and beyond
- A culture built on trust, transparency, and teamwork
- Competitive compensation
- 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
