Sales Associate (Boston - Seasonal)

Baked By Melissa•Boston, MA

161d•$18•Onsite

About The Position

At Baked by Melissa, our customers mean everything to us. We’re not just selling cupcakes — we’re delivering an experience that leaves every guest smiling, feeling cared for, and excited to come back. As a Sales Associate, you are more than a team member — you are a brand ambassador. You bring high energy, positivity, and reliability to every shift, creating moments that turn first‑time visitors into lifelong Baked by Melissa fans. We’re looking for someone who thrives in a fast‑paced environment, can multi‑task with ease, and communicates clearly with both customers and teammates. If you’re passionate about connecting with people and creating a joyful experience with every interaction, we’d love to meet you.

Requirements

A high‑energy, positive attitude with a passion for customer service
Reliability and strong communication skills — your team knows they can count on you
Ability to multi‑task and stay composed in a fast‑paced environment
A genuine smile and love for connecting with people
High School Diploma or GED
18 years of age or older
Flexible availability, including weekends and peak retail hours
Ability to lift 30 lbs or more

Responsibilities

Deliver elevated, high‑energy customer service in alignment with our SWEET experience: Smile, Welcome, Educate, Engage, Thank
Greet every guest with genuine warmth, enthusiasm, and a big smile — making each interaction memorable
Start authentic conversations, answer questions, and educate customers on our products, ingredients, and in‑store promotions
Assist customers in choosing their favorite bite‑size treats while suggestive selling to meet and exceed daily sales goals
Handle all transactions efficiently and accurately through our Point of Sale (POS) system
Tackle multiple tasks with ease — from assisting customers, to restocking, to completing opening/closing checklists
Be proactive in communication with your team and leadership — whether it’s sharing feedback, raising a concern, or celebrating wins
Respond to customer questions or concerns with urgency and care
Maintain awareness of potential security or operational issues and immediately alert management
Support inventory tasks, including receiving, organizing, and stocking product
Show up reliable, on time, and ready to bring the Sweetest Vibes every single shift
Other duties as assigned