Sales Associate - Boston

Ten Thousand Villages•Boston, MA

23h•Onsite

About The Position

Perfect Part-time Opportunity! Become Part of Our Story and Movement! Ten Thousand Villages is hiring a part-time Sales Associates at our store in Boston, MA Successful candidates will have excellent customer service skills and the ability to master a retail environment. Be a part of this exciting company whose mission is to create opportunities for artisans in 30 developing countries throughout the world including India, Pakistan, Guatemala and countries on the African continent. Ten Thousand Villages is more than a store. It's a place where every purchase improves the lives of the makers by supporting their craft and providing a fair, stable income. Position Summary: A Sales Associate I provides a unique shopping experience by engaging customers and using the selling process developed by Ten Thousand Villages while maintaining excellent customer service standards. This role participates in other tasks necessary to running a successful store including but not limited to: quick and efficient register skills, processing orders and maintaining the cleanliness of the store. This position supports and contributes to the Ten Thousand Villages mission by: This is a front-line position that is the bridge between our artisan partners and the customers. The success of this position is crucial to Ten Thousand Villages to be able to maintain or grow our purchases to artisans.

Requirements

1-2 years’ customer service and retail sales experience
Self -motivated, outgoing, energetic and enjoy working with people
Basic arithmetic and data entry skills
Ability to execute multiple tasks simultaneously
Ability to communicate clearly and be a participant of a driven store team
Ability to attractively display merchandise according to company guidelines
Commitment to maintaining compliance with company dress codes and policies

Responsibilities

Greet customers and build rapport according to Ten Thousand Villages selling processes.
Apprise customers of promotions or special events happening in the store.
Determine and understand customers’ needs by asking open-ended questions.
Explain product features and benefits while addressing customer shopping needs.
Differentiate Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.
Suggest additional items while using the selling process to build sales.
Ring items on the register system; suggest additional impulse items and ask for a donation to Ten Thousand Villages.
Ask for customer email, offer printed materials, and wrap items appropriately; tell the customer of an upcoming event, thank them and invite them back.
Anticipate and resolve customer service issues.
Use the intranet and online catalog to provide additional information to customers, follow through on special orders and customer requests.
Maintain awareness of store metrics including sales goal, conversion rate goal, dollars/transaction goal and meet goals through excellent customer service and effective selling techniques.
Work with store team to ensure consistent coverage of the sales floor.
Participate in regular training and attend store staff meetings.
Maintain an awareness and control of loss prevention through attentive customer service.
Maintain displays and back office through regular cleaning, straightening, and dusting.
Receive, price and stock orders as assigned.
Work as an effective team while respecting the roles and contributions of other team members.
Perform additional duties/responsibilities as requested by the Store Manager or Assistant Manager which contribute to the position’s success and the mission.