Sales Associate - Richmond West End
About The Position
Hand & Stone Richmond West End is seeking sales professionals to join their team. The ideal candidate is a responsible, driven individual with excellent communication skills, a positive attitude, and a winning personality, with a demonstrated history of providing exceptional customer service. The primary goal is to ensure each visit is the best hour of the month for guests and valued members. Sales Associates achieve this by forging genuine connections with clients, co-workers, and communities, making each service memorable and exceptional. FGG Spa, LLC, a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operates over 60 locations across 8 states. The company culture prioritizes people, offering a supportive and nurturing work environment focused on employee growth and well-being. The role includes regular sales coaching, training, and opportunities for advancement into spa leadership. Compensation is competitive, featuring a base hourly rate based on experience and skill, plus an uncapped commission structure on membership sales, with top performers potentially earning an additional $3 - $7 per hour in commission.
Requirements
- Responsible, driven individual
- Excellent communication skills
- Positive attitude
- Winning personality
- Demonstrated history of providing exceptional customer service in prior roles
Nice To Haves
- Flexible availability is preferred
Responsibilities
- Meet membership sales goals
- Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
- Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Passionately promote sales, promotions, and events
- Uphold spa cleanliness standards
- Perform various other duties as assigned
Benefits
- Supplemental Insurance
- Life Insurance
- Employer Contributions to Medical Insurance
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
