Sales Associate - AutoNation Ford Valencia
About The Position
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in AutoNation's no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key. This role involves helping customers select their perfect vehicle, negotiating terms to ensure payment options meet their lifestyles, budgets, and expectations, and closing deals. e-Commerce Sales Associates also provide exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience. AutoNation is redefining the car-buying experience, offering nationwide inventory and a supportive team. AutoNation is one of the largest automotive retailers in the United States, a Fortune 150 company, undergoing a multi-year digital transformation. The company is committed to creating a diverse, equitable, and inclusive environment and making a positive impact through its DRVPNK mission to raise and donate millions of dollars to cancer research and treatment.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Drive to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Sales or customer service experience preferred
- Prior sales experience, retail preferred
Responsibilities
- Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment
- Respond to leads in a timely fashion
- Answer questions and provide information
- Help guide customers effectively from phone and internet contact to an in-store experience
- Provide an exceptional customer experience
- Help our customers select their perfect vehicle
- Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations
- Close the deal
- Provide an exceptional customer experience both before and after purchase
- Drive loyalty by following up to ensure customer satisfaction
- Help transition customers to the Service department to support their ownership experience
Benefits
- Competitive benefits
- Career paths into finance, management, and beyond
- A culture built on trust, transparency, and teamwork
- Competitive compensation
- 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
101-250 employees
