Sales Associate - AutoNation Ford Burleson

United Fidelity Bank • Burleson, TX

23h • Onsite

About The Position

The e-Commerce Sales Associate at AutoNation Ford Burleson interacts with hundreds of customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment. This role is crucial for responding to leads promptly, answering questions, providing information, and effectively transitioning customers from initial phone and internet contact to an in-store experience, all while delivering exceptional customer service. AutoNation aims to redefine the car-buying experience, offering nationwide inventory and a supportive team to ensure success. The associate will help customers select their ideal vehicle, negotiate terms to align payment options with their lifestyles and budgets, and finalize deals. Post-purchase, the e-Commerce Sales Associate continues to provide an exceptional customer experience, fostering loyalty through follow-ups and facilitating transitions to the Service department for ongoing ownership support. AutoNation is a leading automotive retailer in the United States, known for innovative products, services, and comprehensive solutions, empowering customers with informed decisions. With a vast network of dealerships, the company provides new and used vehicles, customer financing, parts, and expert maintenance and repair services. AutoNation is currently undergoing a significant multi-year digital transformation to revolutionize the industry, emphasizing innovation, teamwork, and a positive impact on customers, coworkers, and communities.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Sales or customer service experience preferred
• Prior sales experience, retail preferred

Responsibilities

• Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment
• Respond to leads in a timely fashion
• Answer questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience
• Provide an exceptional customer experience
• Help our customers select their perfect vehicle
• Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal
• Provide an exceptional customer experience both before and after purchase
• Drive loyalty by following up to ensure customer satisfaction
• Help transition customers to the Service department to support their ownership experience

Benefits

• Competitive benefits
• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees