Sales Associate (Top of the Rock - Rockefeller Center)
About The Position
At Top of the Rock, every guest interaction is an opportunity to create excitement. As a Sales Associate, you’ll combine engaging guest service with strong product knowledge to enhance each visitor’s experience while driving sales. What You’ll Do Greet guests in the sales and will-call areas Assist with ticket and tour purchases using POS systems Share information about the Observation Deck and visible NYC landmarks Promote exclusive offers, experiences, and branded merchandise Ensure guest safety and maintain smooth traffic flow Address guest questions and resolve concerns professionally Support special projects and assist leadership as needed What You Bring Friendly, confident, and professional presence Clear communication skills with the ability to speak effectively in busy environments Strong organizational skills and attention to detail Ability to work independently and as part of a team Comfort learning ticketing and sales systems Prior attraction or observation deck experience is a plus Why This Role Matters As a Sales Associate, you’re more than a seller — you’re a brand ambassador for one of New York City’s most iconic attractions. Your energy, knowledge, and service mindset help turn a visit into a lasting memory, leaving guests with an experience they’ll talk about long after they leave the skyline behind.
Requirements
- High School Diploma or equivalent required
- 1–2+ years of customer-facing or sales experience preferred
- Flexible availability, including weekends and holidays
- Professional appearance and adherence to company standards
- Ability to stand and move throughout the shift
- Ability to lift/move up to 40–60 lbs. when required
- Ability to operate POS systems and related equipment
- Friendly, confident, and professional presence
- Clear communication skills with the ability to speak effectively in busy environments
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Comfort learning ticketing and sales systems
Nice To Haves
- Prior attraction or observation deck experience is a plus
Responsibilities
- Greet guests in the sales and will-call areas
- Assist with ticket and tour purchases using POS systems
- Share information about the Observation Deck and visible NYC landmarks
- Promote exclusive offers, experiences, and branded merchandise
- Ensure guest safety and maintain smooth traffic flow
- Address guest questions and resolve concerns professionally
- Support special projects and assist leadership as needed
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
