Retail Associate (Top of the Rock)

SPS-North America • New York, NY

2d • $18 - $18

About The Position

Top of the Rock isn’t just an observation deck; it’s one of New York City’s most iconic attractions. We’re seeking enthusiastic, guest-focused Retail Associates to bring our world-class experience to life.
As the face of Top of the Rock, you’ll help create memorable moments for visitors by providing exceptional service, anticipating needs, and delivering a seamless retail experience.

Requirements

• Friendly, approachable, and customer-service driven
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Effective communication and teamwork skills
• High School Diploma or equivalent
• 1–2 years of retail or customer-facing experience preferred
• Flexible availability, including weekends and holidays
• Basic computer proficiency or ability to quickly learn POS systems
• Professional appearance and adherence to company standards

Nice To Haves

• Prior retail or merchandising experience preferred

Responsibilities

• Assist guests with merchandise selection and complete transactions accurately
• Support sales goals and KPIs by engaging guests and taking ownership of your performance
• Maintain attractive signage, displays, and seasonal merchandising
• Restock and organize inventory, ensuring a clean, professional sales floor
• Operate POS systems and troubleshoot minor issues
• Support inventory control and loss prevention initiatives
• Assist with special projects and additional duties as needed
• Work independently and collaboratively to deliver a top-tier guest experience

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED