Sales Assistant

Fletcher Jones Automotive Group•Santa Monica, CA

7h•$48,000 - $55,000

About The Position

At BMW of Santa Monica our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are looking for a Sales Assistant to join our team The Sales Assistant serves as a dedicated product and technology specialist, or BMW Genius, responsible for delivering a premium and guest-focused experience throughout the vehicle discovery, delivery, and early ownership process. This role supports dealership business objectives by ensuring guests fully understand BMW vehicle features, technology, and ownership benefits, while partnering with Sales Consultants to enhance efficiency, guest satisfaction, and brand loyalty.

Requirements

Strong passion for BMW vehicles and automotive technology.
Excellent communication and interpersonal skills.
Ability to explain complex technical features in an accessible way.
Customer-focused mindset with a commitment to exceptional service.
Willingness to continuously learn and stay current on product updates.
Valid driver’s license

Nice To Haves

Prior experience in automotive sales or customer service is a plus.

Responsibilities

Not afraid to make phone calls
Perform remote deliveries when needed.
Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
Supports the client advisor in product related tasks and activities
Greet customers in the sales department
Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
Fully explains the application and benefits of vehicle features in both the sales and service environments
Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings
Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
Maintains high ethical standards and a professional appearance at all times