Sales Assistant: RealCraft

RealCraft•Gig Harbor, WA

8d•$25 - $29•Onsite

About The Position

The Sales Assistant plays a key role in keeping our sales team running smoothly and our customers well supported. You’ll work with both customers and internal teams to manage communication, help with orders, and take care of the day-to-day tasks that keep things moving. If you enjoy helping people, staying organized, and working in a collaborative environment, this role could be a great fit. We’re looking for someone who communicates well, takes initiative, handles multiple tasks with confidence, and brings a positive, dependable attitude to the team. RealCraft designs and builds premium doors and hardware for creative homeowners, architects, and designers nationwide. We use real materials to build our true timber doors and solid metal hardware. Every door is proudly handcrafted onsite. Quality, craftsmanship, and accountability drive everything we do.

Requirements

At least one year of experience in customer service, admin support, or a similar role
Strong organization skills and the ability to juggle multiple tasks while staying detail-focused
Comfortable using Microsoft Office (Excel, Word, Outlook)
Clear and professional communicator, both written and verbal
Positive attitude and ability to build strong relationships with customers and teammates

Nice To Haves

Experience supporting a sales team is a plus
Familiarity with tools like Shopify, HubSpot, Trello, and DocuSign is helpful
Interest or experience in design, architecture, or home décor is a bonus and fits well with RealCraft’s craftsmanship-focused work

Responsibilities

Be the first person customers contact and help direct questions to the right team
Answer questions about orders, timelines, and shipping
Help resolve customer issues and escalate when needed
Follow up with customers to request reviews and feedback
Assist the sales team with customer follow-ups and communication
Help gather feedback about the website, ordering process, and products
Share customer insights with sales and marketing teams
Review online orders for accuracy and product availability
Confirm shipping details and communicate any changes or delays
Work with Shipping, Production, and Accounting to resolve order questions
Keep the showroom clean, organized, and welcoming
Prepare for customer visits and meetings
Help maintain and update showroom displays
Greet visitors and create a positive first impression
Answer phones and manage shared inboxes
Help schedule meetings and handle basic admin tasks
Assist with data entry, filing, and document prep
Order office supplies and help keep the office organized
Support team projects, meetings, and special events as needed