Sales Assistant

MillerKnoll•Chicago, IL

9d•Onsite

About The Position

The Sales Assistant plays a vital role in the daily operations of the Holly Hunt showroom, providing administrative, operational, and client-facing support to Sales Associates. Serving as a central point of coordination between clients, the Corporate Office, outside sales partners, and vendor partners, this position supports the full lifecycle of client orders—from initial inquiry through fulfillment. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities while delivering a polished and service-driven client experience consistent with a luxury brand.

Requirements

Bachelor's degree or equivalent experience required
1–2 years of experience in a retail, showroom, design, or client service environment; luxury brand experience preferred
Strong organizational skills with the ability to multitask and manage competing priorities
Excellent written and verbal communication skills
High attention to detail and commitment to accuracy
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to lift up to 20–50 pounds as needed

Nice To Haves

luxury brand experience preferred

Responsibilities

Serve as a first point of contact for inbound client inquiries, professionally handling and routing calls to the appropriate Sales Associate
Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience
Assist clients in the showroom and via phone or email, as needed
Support Sales Associates with quote preparation, order entry, and ongoing order management
Review all orders to ensure accuracy, completeness, and compliance with internal policies prior to submission
Process client payments, including deposits and credit card transactions, and release orders in accordance with company procedures
Prepare, verify, and submit COM ID forms to vendors as required
Track, follow up on, and update approvals for SFAs, DFAs, and CFAs
Manage post-order updates, including ship-to changes and expedited or revised freight requests
Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements
Run and maintain weekly order status reports, proactively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients and sales staff
Review order hold reports and collaborate with internal teams to resolve issues and move orders forward
Expedite priority and time-sensitive orders in partnership with the Client First team
Monitor and follow up on balance-due notices to ensure timely payment collection
Provide proactive shipment tracking updates and delivery confirmations to clients
Prepare and submit refund requests for overpayments as needed
Contribute to overall showroom coverage, including breaks and peak business periods
Pull product samples, tear sheets, and conduct fabric searches to support sales and client requests
Assist with showroom initiatives such as mailers, e-blasts, and other client communications