EA - Sales and Research Coordinator

Bonterra Tech•Columbia, DC

11d•$49,000 - $60,000

About The Position

This position is responsible for supporting the successful onboarding of new clients and ensuring early product adoption across the NGP VAN suite. This entry-level role focuses on providing technical setup, training support, and user enablement resources that drive customer satisfaction and help establish long-term platform value.

Requirements

Strong communication and interpersonal skills.
Familiarity with CRM or digital engagement tools.
Ability to manage multiple onboarding tasks and follow timelines.
Commitment to client success and a positive user experience.
1+ years of experience in onboarding, customer service, or technical training.
Experience using NGP VAN or other campaign/nonprofit platforms.

Nice To Haves

Background in progressive politics or digital organizing.
Knowledge of Salesforce, Mobilize, or ActionKit.

Responsibilities

Provision and de-provision customer accounts and features for NGP VAN products (including NGP, VAN, Mobilize and ActionKit)
Providing onboard assistance to new customers, ensuring they understand how to effectively use products and services across the entire NGP VAN product line (including NGP, VAN, Mobilize and ActionKit)
Work with leadership to create and launch and adoption metrics for NGP VAN products, including defining touchpoints to track adoption and the communication and outreach necessary to better support customers to adopt the products they purchase.
Own end-to-end delivery of Product Adoption activities including delivering client webinars and customer trainings
Create adoption focused case studies, references, and showcase customer champions
Develop and maintain client resources such as training guides
Work closely with NGP VAN Training, Enablement, and Documentation teams to align program execution and create a seamless experience for NGP VAN customers
Track client performance outcomes and product functionality use related to onboarding and adoption services.
Support and engage in other short and long-term projects and administrative tasks which support NGP VAN’s ability to provide efficient and exceptional customer service on a daily basis
Continuously identify opportunities to for improve NGP VAN onboarding and adoption programs based on customer input and business needs
Collaborate with NGP VAN’s passionate and sales and marketing teams to support and reach company revenue goals