Sales and Design Consultant full-time (Manhasset, NY)
About The Position
Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom located in Manhasset, NY. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.
Requirements
- 2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
- Passionate about interior design and home décor. You stay up to date on home décor trends.
- Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
- Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
- High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
- Great time management and organizational skills with high level of accountability
- Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
- This role is located in our newest Retail Showroom and will require a flexible schedule, including weekend and holiday hours.
Nice To Haves
- Experience with design tools and spatial planning
- BA or experience working in a creative field, interior design, art history, architecture, etc.
Responsibilities
- Set the industry standard for customer experience and sales
- Drive sales through customer followup and outreach
- Deliver exceptional design and product expertise to customers
- Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
- Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
- Advise customers on floor plan layout, material selection, and custom rug measurements
- Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
- Surprise and delight customers - exceed their expectations - create memorable experiences
- Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
- Maintain feedback loops to improve internal processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
