Sales Administrator

PENN Entertainment • Aurora, IL

2d • $55,000 - $60,000

About The Position

The Sales Administrator provides administrative and operational support to the Sales team. This role assists with sales coordination, reporting, client communication, contract preparation, and event logistics to ensure efficient departmental operations and exceptional client service. Maintain accurate and up-to-date client files. Prepare correspondence to customers, internal booking reports and file maintenance. Participation in daily business review meetings, pre-convention meetings, training and other sales-related meetings are part of the job function. This position works closely with other departments in the hotel to ensure quality service is provided to the guest at all times. Develop/maintain knowledge of market trends, competition and customers. Assist Sales Managers with follow-up on client files and daily traces including prospecting follow up, contract due dates, deposit due dates and credit applications Assist Sales Managers with follow-up on current clients at definite status involving payment procedures, rooming lists, cut-off dates, banquet event orders, direct billing and daily traces Administrative support to Sales Managers including proposals, contracts, BEO’s, etc. Prepare accurate daily front office files for groups prior to arrival. Communicate with the Call Center regarding rooming lists and individual delegate reservations Handle incoming inquiries, client requests and site inspections in the absence of the Sales Managers. In-house support for the Sales Managers when required. Assist all internal departments with meeting internal requirements and details. Maintains third party vendor reference list for customer referrals. Perform any reasonable request made by the leadership.

Requirements

• Must be 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Associate's degree (A. A.) and one-year related experience or equivalent combination of education and experience.
• Demonstrated ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• sales coordination
• reporting
• client communication
• contract preparation
• event logistics
• Maintain accurate and up-to-date client files.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participation in daily business review meetings, pre-convention meetings, training and other sales-related meetings
• Develop/maintain knowledge of market trends, competition and customers.
• Assist Sales Managers with follow-up on client files and daily traces including prospecting follow up, contract due dates, deposit due dates and credit applications
• Assist Sales Managers with follow-up on current clients at definite status involving payment procedures, rooming lists, cut-off dates, banquet event orders, direct billing and daily traces
• Administrative support to Sales Managers including proposals, contracts, BEO’s, etc.
• Prepare accurate daily front office files for groups prior to arrival.
• Communicate with the Call Center regarding rooming lists and individual delegate reservations
• Handle incoming inquiries, client requests and site inspections in the absence of the Sales Managers.
• In-house support for the Sales Managers when required.
• Assist all internal departments with meeting internal requirements and details.
• Maintains third party vendor reference list for customer referrals.
• Perform any reasonable request made by the leadership.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree