Sales Administrator, Level 1

Loud Audio LLC•Bothell, WA

1d•$25 - $28•Onsite

About The Position

The Sales Administrator is a member of the Mackie customer fulfillment team and is responsible for promoting and maintaining positive customer relations through a variety of job duties, including processing sales orders, coordinating customer shipments and solving customer issues. The role requires someone who is customer service oriented, self-starting, disciplined, learns well on the fly, and has excellent communication skills.

Requirements

Excellent oral, written and interpersonal communication skills
Detail-oriented with strong organizational skills
Ability to meet deadlines with a high level of accuracy; excellent time management is required
Flexible and adaptive with a positive “can do” attitude
Ability to prioritize tasks, adapt to change, exercise sound judgment, maintain a professional demeanor, and display a positive attitude
Problem solver, resourceful
Proactive self-starter who can work well independently or within a team
3+ years of experience in customer service and order management
Proficiency in ERP systems, preferably NetSuite
Strong proficiency in MS Office, with advanced Excel skills

Responsibilities

Order Management: Successfully facilitate all orders, return authorizations, new customer setups & other inquiries within one to two sales channels, adhering to department timelines and guidelines.
Data Accuracy & Quality Control: Ensure accurate entry and booking of sales orders, credit memos, and return authorizations.
Customer & Sales Communication: Provide timely updates on product availability, pricing, expected ship dates, and other relevant information to sales team members and our customers.
Issue Resolution: Respond to and resolve customer concerns throughout the order fulfillment lifecycle, maintaining service standards and response time expectations.
Cross-Functional Coordination: Serve as a liaison between customers, internal departments, and service providers to ensure customer needs are met.
Reporting: Prepare and distribute open order reports to Sales and customers.
Documentation: Prepare commercial invoices and related documentation for international shipments, ensuring compliance with regulations.
Other: Special projects and other related duties as assigned.