Sales Administrator I

Motorola Solutions•Los Angeles, CA

3d•$25 - $26•Hybrid

About The Position

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons. Silvus StreamCaster™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Superbowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career. THE OPPORTUNITY Silvus is currently seeking a Sales Administrator I to assist the sales team by managing the inbox and responding to customer inquiries. The administrator will also provide post-sales support, which includes handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM. This position reports to the Sales Operations Manager. This position is on a hybrid schedule; a minimum of 3 days on-site per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. The location for this role is Silvus Technologies’ HQ in the heart of vibrant West Los Angeles. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

Requirements

High school diploma or GED.
Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field.
Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data.
Proficiency in numeracy.
Prior experience in a fast-paced office environment, experiencing multiple deadlines.
Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint).
Excellent and effective oral and written communication.
All employment is contingent upon the successful clearance of a background check and drug testing.
As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).

Nice To Haves

Demonstrated critical thinking, initiative, and problem-solving capabilities.
Accurately follow instructions and confidently improvise in even the most ambiguous situations.
Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable.

Responsibilities

Support with managing individual team’s inbox to ensure timely response to inquiries.
Receive, process, and confirm customer purchase orders.
Enter sales orders accurately and efficiently into the CRM system.
Collect and verify detailed end-user information for each order.
Handle FCC Authorization Forms for US-based orders.
Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment.
Communicate with customers via email and phone to address inquiries and provide updates.
Serve as a liaison among various departments, including finance, shipping, and supply chain.
Provide customers with timely updates on the status of their orders.
Manage customer requests for order modifications or cancellations.
Escalate high-priority tasks to senior staff with analysis and recommended actions.
Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary.