Sales Account Specialist

DAVID C COOK•Colorado Springs, CO

8d•$16 - $23

About The Position

Cook Media Global is a nonprofit ministry dedicated to equipping the global church with leadership, discipleship, and worship resources to help Christians grow in faith and pass it along to the next generation. David C Cook, Group Publishing, Integrity Music, and Fairtrade are part of the Cook Media Global family. The Role Are you a relationship-driven sales professional who enjoys helping churches succeed? Do you have a heart for ministry and a passion for building long-term customer relationships? If so, we invite you to apply for the Sales Account Specialist role. This full-time, sales-focused position is responsible for driving growth and retention within an assigned direct-to-church territory. This role partners closely with new and existing customers through onboarding, training, and ongoing engagement to optimize customer outcomes, increase retention, and expand product usage. In a nutshell, this role blends sales, relationship management, and ministry impact—ensuring an exceptional customer experience while achieving consistent sales growth and long-term commitment. Why Join Us? Because this role is more than sales—it’s service. You’ll work alongside Christ-centered leaders to help resource churches and ministries, stewarding eternal impact while growing personally and professionally. To Apply Submit your application and resume. We look forward to learning more about you!

Requirements

Bachelor’s degree in business or a related field preferred.
2–3 years of inbound and outbound phone-based sales or call center experience required.
2–3 years of account management experience with a proven history of closing sales and growing existing business.
Demonstrated ability to exceed sales and productivity goals.
Strong CRM experience preferred.
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
Excellent verbal and written communication skills with strong active listening.
Ability to ask insightful questions, manage time effectively, and solve problems independently.
Comfortable wearing a headset and engaging in customer conversations for extended periods (up to 8 hours/day).
Ability to sit at a workstation, use a keyboard repetitively, and perform standard office tasks.

Nice To Haves

Knowledge of church ministry is a plus but not required.

Responsibilities

Sales & Retention – Meet or exceed assigned VBS and Resources sales goals and quarterly retention metrics through engagement with assigned customers.
Outbound Engagement – Proactively make daily outbound calls and emails (minimum of 55 outbound calls per day) to newly acquired and existing customers to ensure successful adoption and outcomes.
Customer Onboarding & Training – Provide structured onboarding, education, and training to support customer success and retention goals.
Relationship Management – Serve as a trusted advisor, guiding customers through the buying process and uncovering unmet needs.
Cross-Selling & Growth – Identify and execute cross-sell opportunities that enhance the customer experience and increase overall value.
CRM & Technology – Accurately document customer interactions and maintain complete, up-to-date records in CRM, order entry, and sales systems.
Collaboration – Work closely with outbound sales representatives and other sales team members on shared accounts, providing consistent communication and feedback.
Continuous Improvement – Participate in team initiatives, comply with company policies, maintain confidentiality, and perform other duties as assigned.