Sales Account Manager (eComm, Omni Channel)

Town & Country Living•New York, NY

12h•$100,000 - $125,000

About The Position

The Sales Account Manager (eComm, Omni Channel) is responsible for owning strategic growth plans and execution for a specific group of ecommerce retailers and wholesalers. The ideal candidate will be involved in planning day-to-day, sales-driving initiatives. Additional responsibilities may include, but are not limited to, forecasting new and existing items, coordinating new product setups on customer portals, media uploading, assortment audits and pulling data to analyze the business on a regular basis. Daily internal and external department communication (extensive written, verbal and in-person) is an integral part of this position, as well as clear, effective and motivating communication with retail and business partners. Individual must possess a complete understanding of the purpose, vision, and business plan of brands and ecommerce initiatives, as well as collaborate with key stakeholders to support strategic objectives, launches, promotions and activities that ultimately unify our brand presence, consumer product offerings and outward appearance/engagement with end users. The mission of the account manager role is to organize and maximize the business initiatives and execution that will drive sales with each retail account they are assigned, accelerating the future of our brands and total ecommerce sales. They will report directly to the Head of Ecommerce and will be contributing to the total sales budget numbers. They will work collaboratively with the Digital Merchandising Team and Product Development Teams to develop new product concepts, work on pricing and promotions as well as understand more about how to visually push and merchandise our incredible assortment of brands and products. We will expect this individual to act as a sales leader within their account portfolio, representing the business and their efforts to internal teams and leadership. They need to be subject matter experts on our entire product and brand portfolio, and be equipped to manage pricing, promotions, advertising and other actions built into the sell-in and sell-thru process, including order fulfillment and billing/payments.

Requirements

Strong analytical background and presentation skills
Self-starter with ability to function independently but also a strong team player
Ability to meet project deadlines, multitask, and manage multiple accounts at same time.
Excellent written, verbal and in-person communication and presentation skills.
Able to quickly change and adapt, able to accept criticism and possesses a yearning to learn, grow and push new ideologies
Strong analytical background and attention to detail. Highly organized.
Able to tackle complex situations, evaluate alternative courses of action, and provide fact-based solutions/recommendations
Socially aware, with an interest in consumer insights, shopping journey and influential tools
Desire to work in a highly collaborative environment, with a passion for problem solving
Strong influencing and relationship building/management skills
Change agent with an ability to think out of the box and bring new innovative ideas to the table

Responsibilities

Oversee day-to-day account management for assigned retail portfolio of customers
Develop and maintain strategic growth plans for customers, and actively participate in forecasting, re-forecasting and budgeting exercises
Responsible for sales and profitability for all accounts assigned
Manage and cultivate sales growth, while reaching margin targets
Conduct weekly assortment audits and keep constant view on best sellers, drop-off items, OOS, etc.
Prepare regular business recaps in an appropriate format, and participate regularly in sales activities that encourage partnership and collaboration among the team
Submit new product innovation ideas, communicate buyer and industry feedback internally and commit to helping us properly push ecommerce new product development
Budget, forecast and participate in seasonal promotions, holiday pushes and retailer-driven promotions
Work on opportunistic pushes with closeouts, excess buys and pricing promotions
Execute new item setups in customer portals, as needed
Audit content and trouble shoot customer, product, and site problems
Participate in seasonal markets, requiring planning and guiding high-level retailer meetings in person
Travel to accounts to lead monthly, quarterly, or bi-annual business planning sessions in partnership with each account
Monitor launches, seasonal comparisons and propose digital marketing spend that will increase sales, ratings, and reviews
Establish close, professional relationships with buying teams and category partners to get competitive and category insight, as well as maximize our opportunities and partnerships
Build relationships with retailer marketing, media, supply chain and payable teams, connecting them with our TNCL partners to help increase sales and positive relationship
Captain key initiatives as eComm Sales Lead for the team
Build out Brick & Mortar business at key accounts identified