eComm Account Manager - lowes.com
About The Position
Purpose: The eCommerce Account Manager works directly with key online retail customers and cross-functional teams to drive customer advocacy and sales growth for Delta Faucet Company's brand portfolio. This is accomplished by aligning with counterparts to analyze data, identify sales trends and build plans to develop countermeasures where gaps exist. In addition to working closely with the Omnichannel Retail Team, this role will collaborate with Finance, Customer Solutions, Customer Data, Operations, Product Marketing, and Omnichannel Retail Marketing counterparts to ensure seamless execution on key growth levers. Responsibilities: Customer Relationships: Partners with the Lowe’s Online Merchant for their respective category ownership Build s r elationships with the broader Lowe’s merchants, Inventory Planning team , Brand Advocate and other support teams Strategically negotiate customer program by using data to drive for profitable growth Participates in customer-facing meetings to drive engagement and accountability Growth Lever Execution: Align and implement sales goals and priorities with key internal and external decision makers Deploy key growth levers including promotional planning and implementation, performance metrics, and trends paired with inventory and marketing alignment activities Optimize price, promotion, availability and other levers to earn strong organic placement on the digital shelf and increase share among related online brand competitors Own new product launch process for respective categories to ensure on-time and best-in-class, fully-optimized delivery Own promotional execution & pricing accuracy processes for the Lowes.com team Operations Excellence: Accountable for operational controls, including annual financial forecast, forecasting, budgeting, and supply chain coordination for respective category ownership Optimize operational execution through the development of new operations and fulfillment capabilities Cross Functional Team Leadership: Partner across the internal Lowes account management and omnichannel channel marketing team to build and align strategies and tactics Develop cross-brand, cross-functional, and cross-BU relationships that will drive outstanding eCommerce strategies
Requirements
- BA/ BS in a Business or Marketing related field and 5-7 years of related experience
- eCommerce Account Management Experience with a major omnichannel retail customer
- Leader who can communicate and carry out strategies
- Strong f inancial c ompetence
- Ability to analyze and quickly interpret data from various source s
- Capacity to optimally form relationships, informally influence, and concisely communicate sophisticated topics at all levels of the organization.
- Strategic professional with a talent for foreseeing issues and proactively crafting strategies for business success
- Highly motivated and able to resourcefully solve problems while ensuring decision making and engagement occurs at the right levels within the organization.
- Thrives in a fast pace and dynamic environment
- Strong organizational skills with meticulous attention to detail
- Travel is 20-30% t ravel depending on location of residency
Responsibilities
- Partners with the Lowe’s Online Merchant for their respective category ownership
- Build s r elationships with the broader Lowe’s merchants, Inventory Planning team , Brand Advocate and other support teams
- Strategically negotiate customer program by using data to drive for profitable growth
- Participates in customer-facing meetings to drive engagement and accountability
- Align and implement sales goals and priorities with key internal and external decision makers
- Deploy key growth levers including promotional planning and implementation, performance metrics, and trends paired with inventory and marketing alignment activities
- Optimize price, promotion, availability and other levers to earn strong organic placement on the digital shelf and increase share among related online brand competitors
- Own new product launch process for respective categories to ensure on-time and best-in-class, fully-optimized delivery
- Own promotional execution & pricing accuracy processes for the Lowes.com team
- Accountable for operational controls, including annual financial forecast, forecasting, budgeting, and supply chain coordination for respective category ownership
- Optimize operational execution through the development of new operations and fulfillment capabilities
- Partner across the internal Lowes account management and omnichannel channel marketing team to build and align strategies and tactics
- Develop cross-brand, cross-functional, and cross-BU relationships that will drive outstanding eCommerce strategies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
