Sage X3 Client Program Manager

Net at Work

121d•$110,000 - $135,000•Remote

About The Position

Net at Work seeks a highly self-motivating, confident, and client-centric Client Program Manager to join our growing delivery team. This opportunity will provide project leadership and manage client relationships during the life cycle of our implementation process and beyond. The Client Program Manager is responsible for overseeing service delivery for our highest opportunity Enterprise clients within our Sage X3 product line. This includes ensuring alignment across project stakeholders through project governance and application of delivery standards, collaborating with our project delivery teams (Sage X3 and associated teams), providing strategic guidance and leadership to our clients, serving as an escalation path, and participating in continuous improvement efforts to define and refine Net at Work standard practices.

Requirements

Proven experience leading at least five (5) successful full lifecycle ERP Implementations with budgets of over $500K in service.
5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution
Experience directly managing and mentoring team members preferred
Strong understanding of organizational change management considerations for ERP or large technology projects
Excellent written and verbal communication skills with audiences of all levels
Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders
Strong technical aptitude
Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work
Ability to work primarily independently and concurrently manage multiple projects
Ability to work collaboratively for the best interests of the business and the team
Ability to communicate effectively in both spoken and written English
Strong Microsoft Office skills
Incumbent is expected to periodically meet with client teams across the United States and will be asked to attend industry events from time to time.
This position is available on a REMOTE basis in the United States or REMOTE in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).

Responsibilities

Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients.
Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives.
Ensure that the delivery team has all information necessary for a successful engagement.
Collaborate with the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationship.
Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner.
Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy.
Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives.
Provide guidance, mentorship, and support to your project teams to enable their success throughout the project.
Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.
Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication.
Manage all escalations within portfolio.
Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs.
Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio.
Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices.
Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success.
Measure success achievement with the client post implementation.
Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery.
Assist in writing case studies and seeking customer testimonials after go-live.
Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience.
Set aside time for self-development by attending training or self-learning on key subjects.
Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building.

Benefits

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.