Safety Desk Manager

Transdev • Boston, MA

4d

About The Position

Transdev is seeking a Safety Desk Manager to oversee Road Safety Supervisors (RSSs) and Safety Desk Supervisors (SDSs) while ensuring strict compliance with the BPS–Transdev contract. This role balances desk-based safety operations and on-the-road supervision, supporting safe, efficient transportation services in a fast-paced environment.

Requirements

• High school diploma or GED
• Valid driver’s license with a satisfactory driving record
• Five (5) years of passenger transportation experience
• Three (3) years of supervisory or management experience
• Strong verbal and written communication skills
• Ability to work flexible schedules and additional hours as needed

Nice To Haves

• Dispatch experience in the transportation industry
• School bus or school transit experience
• Strong attention to detail and ability to monitor and audit data input for accuracy and compliance
• Proficiency with Microsoft Word and Excel
• Ability to multitask using radios, phones, laptops, and dispatch systems
• Excellent organizational, customer service, and interpersonal skills
• Ability to work effectively with labor unions and diverse teams
• Adaptability in a fast-paced, safety-focused environment

Responsibilities

• Ensure RSS operations comply with all contractual, safety, and company requirements
• Supervise and manage SDSs and RSSs, including performance, scheduling, training, and discipline
• Coordinate and maximize use of RSS personnel and safety vehicles to meet operational needs
• Dispatch emergency responders (Police, Fire, EMTs) when required
• Monitor, verify, and ensure accurate data input into dispatch, safety, incident reporting, and timekeeping systems
• Ensure timely completion, documentation, and distribution of reports, notifications, and follow-ups
• Maintain professional radio communication and enforce proper radio protocols
• Conduct monthly inspections of safety vehicles and equipment
• Maintain professional communication with Transdev Operations and Maintenance teams, schools, public safety officials, and parents
• Split responsibilities evenly between Safety Desk operations and on-the-road supervision
• Attend meetings to review performance goals, safety metrics, and employee concerns
• Make quick, sound decisions in a dynamic, safety-sensitive environment
• Follow all Transdev policies and procedures and perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees