Safety and Security Officer Overnight

Hyatt Vacation Ownership

1d • Onsite

About The Position

This position involves patrolling all areas of the property, assisting owners/guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. The officer is responsible for locking property entrances as required and conducting daily physical hazard inspections. In emergency situations, the officer responds to accidents, contacts EMS or administers first aid/CPR, and assists individuals. They are also tasked with notifying appropriate personnel of incidents, defusing disturbances, and calling for outside assistance when necessary. Documentation of all Loss Prevention related incidents through incident reports is crucial. The role includes handling interruptions and complaints, resolving safety hazards, and escorting unwelcome persons from the property. The officer also responds to vehicle accidents/thefts, uses proper code responses for assistance, and completes a Loss Prevention shift summary/daily activity report. Maintaining confidentiality of reports and releasing information only to authorized individuals is essential. The role also involves conducting investigations, gathering evidence, and interviewing relevant parties. The company, Hyatt Vacation Ownership, is committed to creating happiness for its nearly 100,000 Owner families and guests, as well as its associates, by providing a fulfilling career with competitive pay, benefits, career development, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.

Requirements

• Attention to customer service with a professional and pleasant personality
• Available to work a flexible schedule including evenings, weekends, and holidays
• Ability to stand, sit, or walk for an extended period or for an entire work shift
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Ability to administer first aid/CPR

Responsibilities

• Patrols all areas of the property
• Assists owner/guests with room access
• Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• Locks property entrances when required
• Conducts daily physical hazard inspections
• Responds to accidents, contacts EMS or administers first aid/CPR as required
• Assists owner/guests/associates during emergency situations
• Notifies appropriate individuals in the event of accidents, attacks, or other incidents
• Defuses owner/guest/associate disturbances
• Calls for outside assistance if necessary
• Completes incident reports to document all Loss Prevention related incidents
• Handles all interruptions and complaints
• Resolves safety hazard situations
• Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation
• Reports to scenes of vehicle accidents/thefts
• Calls for assistance using proper code responses
• Completes a Loss Prevention shift summary/daily activity report
• Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals
• Conducts investigations and gathers evidence
• Conducts interviews with relevant parties
• Reports accidents, injuries, and unsafe work conditions to manager
• Completes safety training and certifications
• Follows all company policies and procedures
• Ensures uniform and personal appearance are clean and professional
• Maintains confidentiality of proprietary information
• Protects company assets
• Welcomes and acknowledges all owners/guests according to company standards
• Anticipates and addresses owners/guests' service needs
• Assists individuals with disabilities
• Thanks owners/guests with genuine appreciation
• Speaks with others using clear and professional language
• Prepares and reviews written documents accurately and completely
• Answers telephones using appropriate etiquette
• Develops and maintains positive working relationships with others
• Supports team to reach common goals
• Listens and responds appropriately to the concerns of other associates
• Complies with quality assurance expectations and standards
• Performs other reasonable job duties as requested by Supervisors

Benefits

• Competitive pay and benefits
• Career development opportunities
• Rewarding relationships
• Culture that promotes fun, work-life balance, respect, collaboration, and diversity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed