Security Guard for a Family Center

COMPLETE PLAYGROUND INC•New York, NY

2d•Onsite

About The Position

We are looking for a unique professional to join our team as a Safety and Operations Coordinator. This is not a traditional "standing guard" role; we are seeking a highly observant, experienced individual who can maintain a safe environment while blending in seamlessly with our floor staff. The ideal candidate has a warm, non-intimidating personality suitable for a children’s environment. You will serve as an "approachable guardian"—ensuring the facility remains secure and orderly while assisting with minor maintenance and operational tasks during quieter periods.

Requirements

Experience: Background in Law Enforcement is required.
Personality: Highly social, friendly, and patient. You must be able to interact positively with energetic children and parents.
Non-Intimidating Presence: You must be comfortable wearing the standard staff uniform and acting as a helpful member of the team rather than a traditional security figure.
Versatility: A "no task is too small" attitude. You are willing to pick up a tool or help move a bench when the safety environment is stable.
Discretion: Ability to identify potential risks and handle them quietly and efficiently without disrupting the "fun" atmosphere of the playground.
Certifications: Current security licensing and CPR/First Aid certification (or a willingness to obtain them) are required.
Availability: Must be available for weekend shifts, as these are our highest-traffic days.

Responsibilities

Proactive Safety: Monitor the facility’s entrance and exit points to ensure all children remain safely within the premises and only authorized adults are present.
De-escalation: Handle any rare guest conflicts or crowded situations with a calm, professional, and friendly demeanor.
Operational Support: During slower periods, assist the team with basic facility maintenance, equipment assembly, or moving heavy supplies to keep the playground running smoothly.
Emergency Coordination: Act as the lead for any emergency procedures, including first aid response or facility evacuations, while maintaining a calm atmosphere for children.
Customer Service: Assist families with strollers, provide directions, and engage with guests in a way that feels helpful and welcoming rather than authoritative.
Facility Rounds: Conduct regular walkthroughs of our 40,000-square-foot space to identify and resolve any potential safety hazards or maintenance needs.