Safety and Claims Coordinator

Career Opportunities @Phmc•Philadelphia, PA

About The Position

About PHMC PHMC has been dedicated to creating and sustaining healthier communities since its founding in 1972. With a workforce of more than 1,500 employees, a network of subsidiaries, and more than 70 programs operating across multiple service lines, PHMC delivers essential services to hundreds of thousands of individuals each year. Our work spans a broad range of public health, including physical and behavioral health, early childhood education, housing and homelessness, specialized schools, community health initiatives, and more. PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. Position Summary Public Health Management Corporation (PHMC) is committed to creating safe, supportive environments for our employees, clients, and communities. The Safety and Claims Coordinator supports this commitment by helping track and analyze incidents, supporting follow-up activities, and partnering with programs to strengthen safety practices across the organization. The Safety and Claims Coordinator is an exempt professional role responsible for providing day-to-day operational and administrative support to PHMC’s incident and claims reporting processes. The role exercises independent judgment and discretion in managing claims tracking, documentation, and coordination activities, and ensures accurate and timely reporting to insurance carriers and internal stakeholders while maintaining auditable records. The Coordinator supports the tracking and monitoring of loss activity and incident information, assists with documentation related to incident investigations, serves as a liaison to programs and staff on routine safety and risk-related matters, and supports the coordination and dissemination of safety and risk communications. The Coordinator collaborates closely with Programs, Legal, Human Resources, Operations, and other internal stakeholders to support the timely resolution of incidents and claims and to reinforce organizational accountability for safety and risk management.

Requirements

Bachelor’s degree in Public Health, Safety, Business, or a related field required; equivalent education with experience may be considered.
Three (3) to five (5) years of experience in claims coordination, risk management, safety administration, insurance operations, or a similar operational or administrative role.
Ability to exercise independent judgment and discretion in managing work
Strong analytical and problem-solving skills related to claims and incident data
High attention to detail and accuracy
Proficiency in Microsoft Office, especially Excel
Strong written and verbal communication skills
Ability to handle sensitive and confidential information
Ability to travel locally as required.
Valid driver's license with the ability to operate a motor vehicle.
Ability to perform physical activities associated with site inspections, including ascending and descending stairs, climbing, and moving, pushing, or lifting to 25 pounds.

Responsibilities

Independently manage the entry, maintenance, and reconciliation of incident, loss, and claims data.
Track claim incident, loss coordination and lifecycle activity, documentation requirements, deadlines, and follow-up actions.
Exercise judgment in identifying discrepancies, escalating issues, and prioritizing claims activity.
Maintain auditable electronic and physical claim files.
Prepare and submit claims documentation to insurance carriers and external partners.
Monitor carrier communications and determine appropriate follow-up or escalation.
Support claim resolution and closure activities.
Support tracking and monitoring of loss activity and incident data to identify trends.
Assist with documentation and follow-up related to incident investigations.
Serve as a liaison to programs and staff for routine safety and risk coordination.
Coordinate the development and dissemination of safety and risk communications informed by incident trends and other data.
Intake, log, and route legal documents.
Track deadlines and ensure timely routing.