RV Warranty Manager Trainee east valley
About The Position
We're a fast-growing RV dealership and service network in the Southwest, focused on luxury motorhomes, fifth-wheels, and travel trailers. With locations across Arizona and expansion plans ahead, we deliver exceptional customer experiences and reliable warranty support to keep RVers adventuring worry-free. This trainee role is your launchpad into a rewarding career in RV warranty operations—perfect for someone eager to learn the industry from the ground up. As an RV Warranty Manager Trainee , you'll work closely with our experienced team to learn the full warranty process: from claim intake and documentation to submission, follow-up, and resolution. This structured training program (6-18 months) prepares you to step into a Warranty Manager role, with hands-on experience in RV systems, manufacturer relations, and customer service. No prior RV warranty experience required—we provide comprehensive training, including RVIA courses and shadowing.
Requirements
- High school diploma or equivalent; Associate's degree in business, automotive tech, or related field preferred.
- Strong attention to detail, organizational skills, and eagerness to learn in a fast-paced environment.
- Basic proficiency with Microsoft Office/Google Workspace (Excel/Sheets for tracking & reporting).
- Excellent communication skills—professional phone/email etiquette and customer-focused mindset.
- Clean driver's license; willingness to inspect RVs occasionally at our Phoenix-area service centers (minimal travel).
- Ability to thrive in a shop/service setting with occasional outdoor work.
Nice To Haves
- Any experience in automotive/RV service, customer service, claims processing, or administrative roles.
- Familiarity with RV components (plumbing, electrical, appliances, slides) or interest in learning.
Responsibilities
- Assist in reviewing and processing warranty claims: Gather photos, repair orders, and documentation from service techs and customers.
- Learn to verify coverage under manufacturer warranties (e.g., Forest River, Jayco, Thor, Lippert, Cummins) and extended plans.
- Support claim submissions to manufacturers and vendors via online portals; track status and follow up on approvals/reimbursements.
- Help maintain accurate records in warranty software (e.g., IDS) and prepare basic reports on claim trends.
- Shadow customer interactions: Handle basic inquiries about warranty coverage, lemon law basics, and repair status.
- Participate in team audits of repair invoices for compliance and accuracy.
- Attend manufacturer training sessions and RV-specific courses (paid by company).
- Contribute to process improvements as you gain knowledge, aiming for faster resolutions and higher approval rates.
Benefits
- Paid Training & Certification: Company-sponsored RVIA Warranty Administrator courses, manufacturer webinars, and on-the-job mentoring.
- Clear Growth Path: Successful trainees advance to Warranty Administrator/Manager within 1-2 years, with salary increases.
- Great Perks: Performance bonuses, employee RV discounts on parts/service, potential demo unit access, flexible schedule (no regular nights/weekends).
- Team & Culture: Work in a supportive, air-conditioned environment with room to grow as we open new locations in 2026.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
