RV Service Advisor
About The Position
Are you passionate about the outdoors? Are you the best service writer in your area? If so, we want you as our RV Service Writer. We need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a keen eye for detail. The employer has identified this position as a safety-sensitive position and requires pre-employment drug screening, including for non-psychoactive THC .
Requirements
- A high school diploma or equivalency degree is required.
Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of the progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores per dealership standards
Benefits
- Excellent earning potential and advancement opportunities.
- Comprehensive medical benefits package with multiple plan options, including vision and dental.
- 401(k) retirement plan with employer match.
- Compliance with Washington State's specific laws regarding benefits and leave, including paid sick leave and family leave.
- Employee discounts and borrowing program.
- Profit-sharing.
- Opportunity to work in a family-oriented environment where work-life balance is valued.
- Growth and advancement opportunities.
- Team-building activities and events throughout the year.
- Engaging in a booming industry to provide the best customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
