RV Service Advisor

Holiday World RV • League City, TX

1d

About The Position

Are you passionate about recreational vehicles and dedicated to exceptional customer service? Join our team at Holiday World RV as a Service Advisor! We’re seeking a dynamic communicator with a professional demeanor and a strong work ethic to connect with customers, coordinate service appointments, and bridge the gap between clients and our skilled technicians. Ideal candidates are detail-oriented, excel at follow-through, and thrive in delivering outstanding customer experiences.

Requirements

• High school diploma or equivalent required

Nice To Haves

• Prior experience in a service-related role is preferred but not mandatory

Responsibilities

• Warmly greet service department customers and address their needs promptly
• Listen attentively to customers and clearly communicate repair requirements to technicians
• Promote additional services with integrity, using low-pressure upselling techniques
• Provide accurate cost estimates for repairs and maintenance
• Follow dealership guidelines for customer vehicle care and operations
• Keep customers updated on repair progress and follow up diligently
• Inspect completed repairs to ensure top-quality standards
• Notify customers when their vehicles are ready for pickup
• Review repairs and costs with customers, ensuring clarity and satisfaction
• Address minor customer concerns and complaints professionally
• Maintain high Customer Satisfaction Index (CSI) scores aligned with dealership goals

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company matching
• Paid Holidays and Vacation
• Annual Bonus Plan
• Paid Training
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED