RV Service Advisor

Kunes RV•Neenah, WI

13d•Onsite

About The Position

The Kunes Auto Group is a fast-growing Automotive dealership throughout Wisconsin, Illinois, and Iowa. We are an award winning auto group that is always looking for quality candidates to join the Kunes family. From sales to service and everything in between, we are dedicated to our employees and customers alike. Start today and begin your future with the Kunes Auto Group.

Requirements

Strong focus on providing excellent customer service
Basic knowledge of computer programs including word processing and database tools
High school diploma or higher education
Basic mathematics skills to prepare and process bills and customer payment
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams

Responsibilities

Greet customers and offer excellent customer service from receipt to release of their vehicles
Assist customers in servicing, repairing, and explaining each service needed
Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Ensure that automotive work provided to customers meets company quality standards
Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Customer transportation
Any other duties as assigned