RV Resort Grounds & Maintenance Services Associate (Full Time)

Cullman Parks, Recreation, & Sports Tourism•Cullman, AL

About The Position

Cullman Parks, Recreation, & Sports Tourism is dedicated to improving quality of life through exceptional parks, facilities, events, and recreational opportunities for all. Maintains the overall cleanliness, safety, functionality, and appearance of the entire RV Resort property, including all campsites, entrances, roadways, landscaped areas, recreation areas, trails, disc golf course and common spaces. Serves as the primary responder for guest maintenance-related service calls, addressing site, utility, safety, or grounds-related concerns in a timely and professional manner. Performs routine inspections of campsites, grounds, utilities, and facilities to proactively identify and address maintenance issues before they impact guest experience. Assists with preventative maintenance, seasonal preparation, cleanup, and special projects related to grounds and facilities upkeep. Represents the Palomino brand while providing a high level of customer service to visitors and guests. Works closely with new guests to ensure all questions are accurately answered and they have a clear understanding of resort procedures and conduct rules. Assists facility management in handling guest concerns or conflicts related to maintenance or site Accurately reports use of facilities by ensuring all visitors and guests check in when entering the Escorts guest leads on tours, communicating the features and benefits of the resort. Assists with front desk opening and closing procedures as assigned to support daily operations. Maintains persistent check of front desk money handling standards to ensure standards are in keeping with CPRST Cash Handling Policy and Procedures. Answers phone calls in professional manner, answers questions, and connects call to appropriate staff member or manager when necessary. Provides front desk coverage on an as-needed, stand-in basis when directed by the Palomino RV Resort Director. Maintains professional internal and external relationships in keeping with CPRST core values. Works with team members in order to reach monthly, quarterly, and yearly goals. Establishes and maintains sound business and financial procedures in accordance with Federal and State laws, and CPRST system policies. Exhibits a high level of professionalism and ethics working amicably with the Park Board, the Executive Director, Administrators, Supervisors, Personnel and Community. Exhibits proficiency in written and oral communication. Attends all meetings as required by superiors. Performs other duties as assigned by supervisor(s) or manager(s). The work area is well lighted, ventilated, and heated. Occasionally work is outdoors where there is a potential to be exposed to various weather conditions. Work is performed both inside and outside and requires the physical and mental ability to multi-task, interact with guests, and operate basic office equipment. Work also requires moderate lifting and the ability to walk, stand, bend, and sit while performing various job duties.

Requirements

High School Diploma/GED
At least one year of experience in grounds maintenance, facilities maintenance, landscaping, maintenance services, or related hands-on work.
Possess a valid driver’s license.
Must meet Park Board employment and physical standards, which includes a background check, drug and alcohol screening.
Experience and training which demonstrates the knowledge, skills and aptitude to perform the defined duties.

Responsibilities

Maintains the overall cleanliness, safety, functionality, and appearance of the entire RV Resort property, including all campsites, entrances, roadways, landscaped areas, recreation areas, trails, disc golf course and common spaces.
Serves as the primary responder for guest maintenance-related service calls, addressing site, utility, safety, or grounds-related concerns in a timely and professional manner.
Performs routine inspections of campsites, grounds, utilities, and facilities to proactively identify and address maintenance issues before they impact guest experience.
Assists with preventative maintenance, seasonal preparation, cleanup, and special projects related to grounds and facilities upkeep.
Represents the Palomino brand while providing a high level of customer service to visitors and guests.
Works closely with new guests to ensure all questions are accurately answered and they have a clear understanding of resort procedures and conduct rules.
Assists facility management in handling guest concerns or conflicts related to maintenance or site
Accurately reports use of facilities by ensuring all visitors and guests check in when entering the
Escorts guest leads on tours, communicating the features and benefits of the resort.
Assists with front desk opening and closing procedures as assigned to support daily operations.
Maintains persistent check of front desk money handling standards to ensure standards are in keeping with CPRST Cash Handling Policy and Procedures.
Answers phone calls in professional manner, answers questions, and connects call to appropriate staff member or manager when necessary.
Provides front desk coverage on an as-needed, stand-in basis when directed by the Palomino RV Resort Director.
Maintains professional internal and external relationships in keeping with CPRST core values.
Works with team members in order to reach monthly, quarterly, and yearly goals.
Establishes and maintains sound business and financial procedures in accordance with Federal and State laws, and CPRST system policies.
Exhibits a high level of professionalism and ethics working amicably with the Park Board, the Executive Director, Administrators, Supervisors, Personnel and Community.
Exhibits proficiency in written and oral communication.
Attends all meetings as required by superiors.
Performs other duties as assigned by supervisor(s) or manager(s).