RV Resort Office/Grounds Associate (Part Time)

Cullman Parks, Recreation, & Sports Tourism•Cullman, AL

About The Position

Cullman Parks, Recreation, & Sports Tourism is dedicated to improving quality of life through exceptional parks, facilities, events, and recreational opportunities for all. PERFORMANCE RESPONSIBILITIES: Represents the Palomino brand while providing a high level of customer service to visitors and guests. Documents and reports daily activity of day-pass sales and new and/or canceled reservations. Creates new reservations in ASTRA software and fully explains policies and procedures of resort. Maintains professional internal and external relationships in keeping with CPRST core values. Administers opening and closing responsibilities for the front desk. Assist facility management in handling customer conflict resolution. Accurately reports use of facilities by having all visitors and guests check-in when entering the resort. Works closely with new guests to ensure all questions are accurately answered and they have a clear understanding of resort procedures and conduct rules. Escorts guest leads on tours, communicating the features and benefits of the resort. Maintains persistent check of front desk money handling standards to ensure standards are in keeping with CPRST Cash Handling Policy and Procedures. Answers phone calls in professional manner, answers questions, and connects call to appropriate staff member or manager when necessary. Assists grounds maintenance crew in daily tasks as needed. Attends all meetings as required by superiors. Works with team members in order to reach monthly, quarterly, and yearly goals. Establishes and maintains sound business and financial procedures in accordance with Federal and State laws, and CPRST system policies. Exhibits a high level of professionalism and ethics working amicably with the Park Board, the Executive Director, Administrators, Supervisors, Personnel and Community. Exhibits proficiency in written and oral communication. Performs other duties as assigned by supervisor(s) or manager(s). WORKING ENVIRONMENT: The work area is well lighted, ventilated, and heated. Occasionally work is outdoors where there is a potential to be exposed to various weather conditions. PHYSICAL DEMANDS: Work is performed both inside and outside and requires the physical and mental ability to handle large crowds, multi-task and operate a computer. Work also requires moderate lifting and the ability to walk, stand, bend, and sit while performing various job duties.

Requirements

High School Diploma/GED and at least one year of experience in customer service, clerical and/or sales related experience.
Possess a valid driver’s license.
Must meet Park Board employment and physical standards, which includes a background check, drug and alcohol screening.
Experience and training which demonstrates the knowledge, skills and aptitude to perform the defined duties.

Responsibilities

Represents the Palomino brand while providing a high level of customer service to visitors and guests.
Documents and reports daily activity of day-pass sales and new and/or canceled reservations.
Creates new reservations in ASTRA software and fully explains policies and procedures of resort.
Maintains professional internal and external relationships in keeping with CPRST core values.
Administers opening and closing responsibilities for the front desk.
Assist facility management in handling customer conflict resolution.
Accurately reports use of facilities by having all visitors and guests check-in when entering the resort.
Works closely with new guests to ensure all questions are accurately answered and they have a clear understanding of resort procedures and conduct rules.
Escorts guest leads on tours, communicating the features and benefits of the resort.
Maintains persistent check of front desk money handling standards to ensure standards are in keeping with CPRST Cash Handling Policy and Procedures.
Answers phone calls in professional manner, answers questions, and connects call to appropriate staff member or manager when necessary.
Assists grounds maintenance crew in daily tasks as needed.
Attends all meetings as required by superiors.
Works with team members in order to reach monthly, quarterly, and yearly goals.
Establishes and maintains sound business and financial procedures in accordance with Federal and State laws, and CPRST system policies.
Exhibits a high level of professionalism and ethics working amicably with the Park Board, the Executive Director, Administrators, Supervisors, Personnel and Community.
Exhibits proficiency in written and oral communication.
Performs other duties as assigned by supervisor(s) or manager(s).