RunningMate Partnerships & Programs Director

Civitech•Austin, TX

2d•$81,000 - $125,000•Remote

About The Position

The RunningMate Partnerships & Programs Director will lead the go-to-market strategy and client success efforts for RunningMate, ensuring the product drives meaningful impact for our partners while expanding its reach through strategic partnerships and collaboration with marketing and sales teams. This role plays a critical part in Civitechâs mission to empower progressive organizations and Democratic campaigns with innovative tools and data solutions. This dual scope role requires both tactical execution and high-level systems thinking, working closely with the CPO, senior managers, and external partners. Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX. It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.

Responsibilities

Client Success Management:Lead and mentor the RunningMate Client Success Support Specialist, ensuring top-tier client onboarding, training, and support.
Establish and optimize scalable processes to enhance client satisfaction, retention, and engagement.
Analyze client feedback and product usage data to identify areas for improvement and advocate for solutions.
Meet with current clients as well as potential clients to advise on using the product for their needs.
Strategic Partnerships:Manage partnerships within the sales pipeline, driving collaboration to expand product reach and impact.
Ensure seamless transitions from partnership agreements to client onboarding and support.
Track and report on partnership outcomes, maintaining alignment with organizational goals.
Go-to-Market Leadership:Collaborate with marketing to develop and execute promotional campaigns, educational webinars, and product content.
Provide strategic input on product messaging, positioning, and outreach efforts to maximize adoption.
Work with leadership to identify new opportunities for RunningMate to meet partner needs.
Cross-Functional Collaboration:Serve as the primary liaison between Client Success, Marketing, and Sales to align strategies and deliverables.
Communicate progress, outcomes, and insights to internal stakeholders to inform decision-making and planning.
Drive transparency and efficiency across teams to address client and partner needs.