TXOR Refugee Support Services (RSS) Program Officer

Catholic Charities USA•Fort Worth, TX

5d•$26•Remote

About The Position

Be PROUD of what you do: Core Responsibilities Programmatic Expertise Technical Assistance Monitoring Support Programmatic Training Public Benefit & Resource Expertise What will you be doing in your role? Operate as a Refugee Support Services program expert, including current knowledge of ORR-eligible populations and programs, the Code of Federal Regulations guidance, contracts, compliance and reporting requirements, funding structures, and evidence-based best practices. Function as the source of RSS expertise with a working knowledge of Cash and Medical Assistance (CMA) Programs, facilitating meetings for partner communication, contributing expertise for guidance, and providing technical assistance and training. Maintain knowledge in all regulatory and reporting requirements of ORR to assist partners in a timely and thorough manner. Anticipate and identify trends in service delivery to provide relevant training, inform potential research, and promote ongoing monitoring efforts. Maintain high-level understanding of public benefits as it relates to RSS programming and empower partners with evidence-based information. Coordinate streamline processes, timelines, and information requests that involve partners. Develop and maintain a comprehensive understanding of resources, programs and benefits available to refugees at the local, state, and federal level. Make strategic recommendations for supportive training to address compliance issues, implement/improve service delivery methodologies, and ensure best practices, based on ongoing communication with partners and technical assistance requests. Participate in all training provided by TXOR to prepare for follow-up questions and monitoring/implementation. Compile, organize, and track ongoing issues for escalation to the Office of Refugee Resettlement (ORR) to provide timely and appropriate responses to partners. Participate in monitoring visits, both virtually and in person, to support case file review efforts. Help develop and implement client and staff interviews and targeted observations to support monitoring efforts. Identify potential compliance issues through office hours, ongoing communications, and monitoring visits to develop corrective action plans in coordination with other TXOR teams. Are you the next RSS Program Officer?

Requirements

Bachelor's degree preferred in related field or equivalent experience
Ability to travel to quarterly strategic meetings across the state, quarterly consultations, partner visits, and monitoring trips (at minimum)
Strong, effective communication skills (written and oral)
Proficiency in Microsoft Word, Excel, Power Point

Nice To Haves

Experience working in refugee programs such as Refugee Cash Assistance (RCA) or Refugee Social/Support Services (RSS) preferred.

Responsibilities

Operate as a Refugee Support Services program expert
Function as the source of RSS expertise with a working knowledge of Cash and Medical Assistance (CMA) Programs
Maintain knowledge in all regulatory and reporting requirements of ORR
Anticipate and identify trends in service delivery to provide relevant training
Maintain high-level understanding of public benefits as it relates to RSS programming
Coordinate streamline processes, timelines, and information requests that involve partners
Develop and maintain a comprehensive understanding of resources, programs and benefits available to refugees at the local, state, and federal level
Make strategic recommendations for supportive training
Participate in all training provided by TXOR to prepare for follow-up questions and monitoring/implementation
Compile, organize, and track ongoing issues for escalation to the Office of Refugee Resettlement (ORR)
Participate in monitoring visits, both virtually and in person, to support case file review efforts
Help develop and implement client and staff interviews and targeted observations to support monitoring efforts
Identify potential compliance issues through office hours, ongoing communications, and monitoring visits to develop corrective action plans in coordination with other TXOR teams

Benefits

Full-time hourly position with a starting rate of $26.
This position is remote but only open to Texas Residents.
Pay is determined by relevant experience, work history, education and internal equities.
Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
Health Savings Account- CCFW contributes $110 per month .
100% Company paid Long Term Disability
100% Company paid Basic Life and AD&D Insurance
16 paid Holidays (including being closed Christmas Eve through New Years Day)
Tiered PTO Accrual by tenure: Vacation Time- 100 hours in your first year. Sick Time- 48 hours in your first year.
403(b) with employer match from day one- up to 6%
3 weeks paid parental/critical illness leave
Employee Assistance Program
CCFW Participates in the Public Service Loan Forgiveness program (PSLF)
Mentorship Program
Wellness Program
Financial Coaching
Vacation Time- 100 hours in your first year.
Sick Time- 48 hours in your first year.
CCFW Participates in the Public Service Loan Forgiveness program (PSLF)