Routing Coordinator

New Balance•Lawrence, MA

1d•$19 - $29•Onsite

About The Position

Works closely with Customers and Account Services to communicate shipments and ensure they meet customer requirements. The Routing Coordinator will also coordinate freight pickups, organize, and maintain customer routing guides and maintain the proper shipping documents to promote efficient shipping of products.

Requirements

High School diploma or equivalent required.
Experience analyzing data and translating observations from data sources into insights a plus.
Prior experience with customer service strongly preferred.
Strong analytical skills with the ability to identify and resolve routing discrepancies.
Demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process.
Demonstrated ability to read, write and speak English fluently; ability to match numbers/letters.
Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.
Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email.
Strong organizational, communication and interpersonal skills; detail oriented.
Attention to detail, learning mind-set and collaborative mindset/working style. Ability to learn and retain processes and procedures in a changing environment.
Sit/stand and work on a computer for long periods of time.
Ability to use RF scanner or WMS workstation.
Able to lift and carry 50 lbs. on a regular basis.
Able to push/pull up to 75 lbs.
Able to stand/walk on concrete surface for 10+ hours per day, with regular bending, reaching, and crouching.
Able to climb ladders up to 12 feet (where applicable).
Go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable).

Responsibilities

Coordinates freight pick-ups.
Call freight companies for appointments.
Arrange shipping details with NB customer’s web based logistic systems.
Routing Guide maintenance through Matrix updates.
Keep routing guide current by adding changes as they occur to NB Customer Matrices.
Organize shipment documentation.
Ensure proper bills of lading are generated and are accurate per the customer Matrix.
Ensure all International documents are accurate and coordinated with NB Logistics.
Connect with Account Services and Account managers to provide feedback on customer carrier performance.
Work directly with distribution teams to facilitate improvements in on-time shipping metrics.
Lead data-driven analysis, reporting, and communication of DC and Customer shipping. performance and making recommendations for how New Balance should address them.
Investigate status of pending shipments and provide updates to shareholders.
Coordinate wave management with local DC teams.
Perform duties of Distribution Associates, as required
Other duties as assigned.

Benefits

40% employee discount on New Balance products (in-store and online)
Robust benefits tailored to various lifestyles and life stages
Lifestyle Benefit Program – reimbursement for eligible wellness and lifestyle activities
Pay-for-Performance program and company bonus eligibility
401(k) Retirement Plan – 100% match up to 5% of contributions, fully vested
Tuition Reimbursement
Discounts on cellular services, travel, entertainment, consumer goods, and more
three options for medical insurance as well as dental, vision, life insurance and 401K
online learning and development courses
$100 monthly student loan support
various mentorship programs
yearly $1,000 lifestyle reimbursement
4 weeks of vacations
12 holidays
generous parental leave