ROUTE CUSTOMER SERVICE MANAGER

Compass Group•Garner, NC

About The Position

The Route Customer Service Manager will have experience supporting daily route planning, debriefs, and scheduling, managing inventory levels, SKU, availability, and product transitions, Drive DEX, service, sales, and account growth metrics. The ideal candidate will coordinate with warehouse, procurement, and merchandising teams, maintain route efficiency and operational consistency, support client relationships, issue resolution, and new business initiatives.

Requirements

3 years of driving experience required.
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
Food & beverage experience
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world-class service to our clients and customers
Must be able to lift 50 lbs. consistently.

Nice To Haves

A Bachelor’s degree is preferred; a two-year college degree or the equivalent combination of education and experience is acceptable
Route management, retail, and merchandising experience is strongly preferred

Responsibilities

Responsible for site visits and client retention
Monitor and improve branch KPIs, including sales, spoilage, shrink, and service execution
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
Develop an account-level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.