Route Coordinator / Customer Service Professional

Gene Ptacek & Son Fire Equipment•Brooklyn, OH

About The Position

The Route Coordinator / Customer Service professional plays a key role in supporting daily operations by coordinating routes, communicating with drivers and field staff, and providing excellent customer service. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

High school diploma or equivalent (associate degree preferred)
Previous experience in customer service, dispatch, routing, or logistics preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency with computers, scheduling software, and Microsoft Office
Ability to remain calm and professional in high-pressure situations
Customer-focused mindset
Problem-solving and decision-making skills
Time management and attention to detail
Team-oriented with the ability to work independently

Nice To Haves

Previous experience in customer service, dispatch, routing, or logistics preferred
associate degree preferred

Responsibilities

Coordinate and schedule daily routes to ensure efficient and timely service
Communicate with drivers/field staff regarding route changes, service issues, and schedules
Serve as a primary point of contact for customers via phone, email, or dispatch systems
Resolve customer inquiries, complaints, and service requests professionally and promptly
Enter, update, and maintain accurate customer and route information in company systems
Monitor route performance and report delays or issues to management
Assist with billing questions, service confirmations, and account updates as needed
Collaborate with operations and management to improve efficiency and customer satisfaction