Route Assistant

Mitchell Companies•Shannon, MS

5d•$15 - $16

About The Position

The Route Assistant supports the Service Representative in the delivery, merchandising, and customer service functions of assigned delivery routes. This role is essential in maintaining product displays, ensuring customer satisfaction, and executing marketing and sales initiatives in the field. Route Assistants serve as part of a two-person delivery team and are responsible for the company in a professional and customer-focused manner.

Requirements

High school diploma or GED equivalent (required)
Basic verbal communication and customer service skills
Ability to work as part of a team in a physically active environment
Strong attention to detail and organization
Positive attitude and professionalism in all interactions
Willingness to follow directions and support company policies
Flexibility to adapt to changing priorities, schedules, and customer needs
Ability to routinely lift up to 50 pounds
Ability to push and pull carts weighing over 100 pounds
Frequent walking, bending, stooping, and reaching overhead
Regular entry and exit from commercial trucks and retail locations
Ability to work in varied weather conditions and environments throughout the workday

Nice To Haves

Prior delivery or warehouse experience (preferred but not required)

Responsibilities

Assist the Service Representative in delivering products to assigned retail accounts accurately and efficiently.
Ensure all product labels are properly faced and visible to consumers.
Monitor backroom inventory and maintain neat and organized storage areas.
Address and fulfill customer requests professionally; notify supervisors of any unreasonable requests.
Support special deliveries, route coverage, and customer service as needed.
Build and maintain goodwill with all customers through respectful and professional interactions.
Execute authorized promotions under the direction of the Service Representative.
Assist in the placement of all point-of-sale (POS) materials at retail locations.
Apply themed POS materials and ensure merchandising compliance with marketing objectives.
Monitor product placement and performance across all accounts and report any issues to the sales team.
Help build, merchandise, and maintain both primary and secondary product displays as part of a team effort.
Maintain a clean and organized delivery vehicle (interior and exterior).
Maintain a neat, clean, and current company uniform at all times.
Keep the vehicle stocked with necessary sales tools and POS materials.
Clean the assigned work area daily in cooperation with the Service Representative.
Report competitive activities, product issues, or account concerns to the Service Representative or Supervisor.
Comply with all company safety policies and operational procedures.
Make accurate daily bank deposits for route collections.
Complete all delivery paperwork, route logs, and impact documentation accurately and on time.
Communicate competitive activity, route issues, or service opportunities to management.
Adhere to all company policies and procedures, including those in the Employee Handbook.
Represent Mitchell Distributing and Anheuser-Busch positively at all times.